A Little Something Extra

"Lagniappe" (LAN-yap) is a word used primarily in southern Louisiana - which is where I learned it.

I love the way the word sounds, but I really love what it means - giving a little something extra that is unexpected.

Having a lagniappe attitude and habits can be tremendously beneficial to you and those you serve. The applications in our work are endless. Here are a few situations for you to consider...

As a leader, think about how you can serve a little bit better by giving something a little bit extra.

When serving Customers, think about the little extra you can give people at the time of the purchase, or at some point in the future that is a pleasant surprise.

How can you give a little lagniappe to other members of your team?

How can you make the training you design or deliver unusual, and unexpectedly interesting, fun or effective?

Think lagniappe today.

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