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Share this PageYou Ask, Kevin Answers!You asked: “How can I improve my Learning Results?” You asked: “How do I improve my Training Skills?” You asked: “How do I improve my creativity?” You asked: “What is Train the Trainer?” You asked: “How do I improve my Presentation Skills?” You asked: “What are the most important skills needed to make a successful presentation?” You asked: "What are the attributes of customer service?" You asked: "I've heard you talk about mind-mapping Kevin. What are they and do you really do it?" You asked: "What are attributes of customer service?" You asked: "Kevin, I have one person who is always argumentative in team meetings. How do I address this behavior without alienating the person?" You asked: "Hi Kevin, I just stepped out of college and in to the working world. My major was Technical Education and Training, well my degree is not being exercised right now, but my supervisor is giving me many opportunities to do some training. I really want to become, as some books say, the master trainer. One of the problems I have found myself doing is reading from the screen and I know that’s a no no. Can you give me some advice?" You asked: "I held a brainstorming session for a team to work on overcoming barriers to help the facility grow. It was met with lots of negativity. They quoted longevity as one of their strengths (employees with 10, 20 and even 30 years of experience) yet all of the long-term employees confessed to major burnout. They have been through years of company and management changes. What can I do, if anything, to light their fire again? (I have no control over pay increases, insurance benefits, etc.)" You asked: "I have a co-worker who is not very Customer friendly. We work side by side and I often cringe at how they handle our Customers. I know that the Customer is important, but they often act like they are an inconvenience. Help!" You asked: "I wonder how often you use animations when you build PowerPoint presentations. What do you think of the usefulness of these tools?" You asked: "I sometimes wonder how to determine the best time to coach vs. when to teach. Can you help?" Share this Page |
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