Accountability is consistently on the Top Ten of my Hit Parade. Leaders regularly ask me questions about it, hoping I will have the magic answer. They ask: “How can I get my people to be more accountable?” “Why aren’t people accountable anymore?” “Can I coach accountability?” And more! Personal accountability is sorely lacking—and urgently needed
Building and nurturing strong working relationships is one of the most important skills any professional can possess. After all, human beings are social beings, and business is conducted by those humans. The need to build relationships doesn’t go away when we become leaders, but the nature of, number of, and complexity of those relationships changes.
Ever notice how some people are able to gain support for their ideas—almost instantly it seems—while others must battle resistance to every single thing they propose? It’s all about influence. Learning how to influence others—peers, superiors, even your customers—without relying on your position within the org chart is an art and an important one to
Most would agree that giving feedback is a foundational skill for leaders. Actually though, it is a skill we all need, regardless of our relationship to others. That being said, effectively communicating feedback isn’t always easy … especially when the message is complex, the receiver isn’t listening or it’s a potentially sensitive subject. Effective feedback
Organizations are experiencing a major talent crunch. From employee turnover to challenges in finding talent, many organizations are cutting operating hours, slashing initiatives and running leaner than ever because they can’t get the quantity and quality of talent they need. How can you as a leader improve your organization’s ability to retain and attract the
No one likes to be micromanaged, yet we have all experienced it. It is often the case that people want to talk about the micromanagement inflicted on them far more often than asking if they are inflicting it on others. The paradox of micromanagement is that no one likes it, yet it continues to occur.
Change is everywhere. . . (not that any of us need to be told that right now!) There are mergers, reorganizations, product launches, new software to be implemented, quality problems to solve, and a host of other things. Change is the currency of leaders. And the reality is, when we introduce change, resistance will surface
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