Even if your team doesn’t directly serve customers (think customer service and sales), you should still adopt a customer-first attitude. More important, however, is that you should remove the obstacles that allow your employees to truly serve your customers, says customer strategist and executive coach Robin Lawton, author of Mastering Excellence: A Leader’s Guide to Aligning,
By Wayne Turmel In the spirit of reflection, here are five questions all team leaders should ask themselves at least quarterly. Seriously, set aside an hour, pick up a notepad and a pen, and answer: How are we doing with our milestones and task completion? What’s working and what’s not? Yes, you’re tracking your milestones
There is a disconnect between what senior executives want from learning and development, and what they actually see. In fact, 96 percent of Fortune 500 CEOs want to see a business connection, yet only 8 percent see it. And 74 percent want to see ROI, yet only 4 percent see it, according to Patti and Jack Phillips
This is a guest post by Gregg Thompson, author of THE MASTER COACH: Leading with Character, Building Connections, and Engaging in Extraordinary Conversations. The case for coaching has been made. Coaching is recognized as a critical competency for leaders from organizations of all sizes and industries. Today, and into the foreseeable future, one of the
By Kris Boesch My brother-in-law recently got a job in retail sales of satellite TV. Here’s a psychological trick he was taught – ask the nice young couple who has stepped into the big box store to follow you, and as you ask, turnaround and walk away with your back towards them. Invariably they will
The best way to motivate people is to truly understand what motivates them. Sounds painfully simple, and yet, too many leaders don’t follow that advice. They stick to one-size-fits-all tactics or rely on money to motivate employees to do their very best. In this infographic, created by Headway Capital, you’ll learn that money is not the
This is a guest post by Rob Rawson, co-founder of Time Doctor. “The technology is here; it’s never been easier to communicate and collaborate with people anywhere, any time,” says Jason Fried and David Heinemeier Hansson, authors of Remote: Office Not Required. No doubt, working remotely is bliss, and managing remote teams can be too, because technology has
Young supervisors face their own unique set of challenges. One of them, however, is often self-imposed: Some bosses are perceived as immature not because they are young, but because they act young. Eliminate these three immature behaviors to garner more respect from your employees, co-workers and boss: Blowing up at your team. Toddlers have tantrums;
By Kevin Eikenberry Dan works from the deck of his beach house. Barbara Skypes while walking on her treadmill desk. Alex’s dogs bark through a conference call. Susan jumps on video chats wearing her favorite Grateful Dead shirt. Professional? What do you think? I hear leaders from all levels, within all types of organizations talk about
Regardless your age, industry, background or level within the organization, if you want to be a truly great leader, there are five core principles that will guide you to be your very best, according to Jim Kouzes and Barry Posner, who have just released the sixth edition of their bestseller The Leadership Challenge: How to Make Extraordinary
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