In your role as a leader, you will eventually find yourself in the middle of a conflict caused by a miscommunication of one kind or another. Maybe you have already had this experience. If you haven’t, hold on, it’s coming. In these situations, it’s incredibly tempting to get lost in the process of figuring out
One of the most common questions I get in workshops and coaching conversations is this… “How do you motivate an unmotivated person?” This question has two basic problems. There are no unmotivated people, and You can’t motivate anyone other than you. Let’s quickly deal with these two issues. There are no unmotivated people. Consider this…
Recently, I was speaking with participants in a training class about communication strategies to resolve conflicts. I shared with them that a genuine sense of curiosity about the other person’s perspective often goes a long way toward resolution, and that a sense of curiosity is often revealed when we ask the other person questions. As
In your role as a front-line supervisor, you will eventually find yourself in the situation of selling a change to your team that you are also having trouble accepting. If you have not had this experience yet, you will. And when it happens, it can create all sorts of negative thoughts and emotions for you:
Some of my clients are already in leadership roles, they are tenured or new leaders who want to become better leaders or to improve their team environment. Some are not yet leaders, but they want to develop leadership skills in preparation for advancement. One of my more memorable encounters was with a person in the latter
Over the last two months I have had the opportunity to spend a significant amount of time with my two-year old granddaughter, Lillian. From those interactions, I have been reminded of a number of key leadership points that are easy to forget in the rush of business and life. What I’m about to share with
When you know that something is true and someone contradicts that knowledge, you likely reject, perhaps forcefully, what the person said without giving the statement much consideration. After all, you already know that the person is wrong, so why should you listen? In fact, you should actually set the person straight, right? As a new leader,
Do you like to show compassion to others and struggle with holding them accountable for their actions and results? Or, are you comfortable holding people accountable and struggle to show compassion? My guess is that you answered “yes” to one of the questions above and “no” to the other. The balance between these two apparently
New supervisors often struggle with coaching the employees on their teams, and one of the reasons they often give for the struggle is that they don’t have time for or don’t know how to have the conversation. Many times, the challenge starts with the new supervisor thinking that a coaching conversation has to be a
As a new leader, it can be tough to figure out how to motivate your employees to perform at a higher level at work. Surprisingly, a good place to start doesn’t have much to do with work at all. You can actually look at employees’ hobbies and interests to find clues about what motivates them and apply that
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