A common question that comes up in my work with leaders, especially new leaders, is related to employees with “bad attitudes.” People ask the question in many ways, and they often phrase it something like this: “How do I get a negative employee to put a positive spin on things and get rid of
In two previous posts, I shared ways to help your team move beyond conflict and ways to focus your attention for better conflict resolution. Today, I’m turning my attention to coaching approaches you can use to encourage your team to behave in ways that lead to reducing the number of conflicts you experience and to
Successful conflict resolution depends on the careful application of several communication and relationship-building principles and skills. Frankly, it can be complicated and difficult to do. One critical skill in the complicated mess of conflict resolution is assertive communication. As I speak, write, coach, and train on the application of assertive communication techniques and strategies, I
Have you ever watched a conflict conversation on a reality TV show? If you have, you might have noticed that they almost always gravitate towards what people said, what people meant, why people did or did not do certain things, etc. These conversations are heavily focused on what has already happened – the past.
As a supervisor, it is absolutely necessary that you provide your employees with performance feedback. For new supervisors, the process is often challenging and uncomfortable. After all, it is not easy for everyone to criticize others. That said, you can’t avoid it. Just remember that the words you use are only part of your message.
Is your team stuck in a cycle of personal bias and conflict? Are you struggling to help your team move beyond personal conflicts and disagreements so that you can get better results and see more professional behaviors? If you said yes to either or both of those questions, I have two things to tell you
A common struggle for new leaders comes in the form of the dreaded “difficult conversation.” While difficult conversations can come in a number of forms, there are two common types that develop as the result of being in a leadership role. Delivering information that is difficult for the other person to receive, and Receiving information
If you’re a new supervisor or have new supervisors in your organization, check out today’s video to find short, actionable tips for communicating with your team outside of just talking tasks. http://kevineikenberry.wistia.com/medias/n64q5sxbte?embedType=seo&videoFoam=true&videoWidth=640 And now we want to hear from you! How do you keep the lines of communication open and flowing between team members? Leave
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