As a first-time leader, it is critical that you understand that you can’t “make” a change happen. While you can initiate a change, and make it easier for employees to stomach and execute, you need them to do the work, change their behaviors, and, ultimately, make the change happen. If you want them to do all that, you need to
One question we get in our Bud to Boss workshops is this: How do you understand your direct reports capabilities without directly asking them? It’s a great question, and its answer is often found in observing two things about the people on your team: How they spend their time when they are not at work,
One of the questions we are often asked in both our Bud to Boss and Remarkable Communicator workshops is: “How do you get people to listen when they are set in their ways?” Like so many questions related to leadership and communication, there’s a short answer and a more complete answer. The short answer is:
In a previous post, I shared a tip for how to quickly capture the attention of someone who tends to jump ahead and make assumptions about what you are attempting to communicate. In this post, I’m taking my answer to the original question about dealing with interruptions one step farther to share a technique you
One of the questions we got during our recent Bud to Boss Livecast addresses a common communication frustration. Here’s the question… “How can I capture the attention of others so they listen, hear and understand – as opposed to having them ‘tune out’ or jump ahead to an incorrect conclusion/assumption – especially when I don’t
If you’ve just been promoted, this is obviously for you. If you have been in your role for awhile, but your relationship and communication with your boss/supervisor/leader isn’t perfect, this will be of great help to you too. If your relationships and communication with those you lead isn’t where you would like it to be, you need
The biggest problem with collaborative problem solving is the collaborative part. Many new leaders became leaders because they know how to get things done. That individual ability to solve problems, applied in a team environment, can become a weakness as the new leader pushes strongly for a solution that others resist. I have been that
One day Hypothetical John, a newly promoted supervisor with Fictional Products, met with his boss, Bill, to discuss a new procedure recently mandated by a change to company policy. John was not happy with the change because he knew that his team would not like it. The new procedure added two documentation steps to an
Whether you are trying to resolve a conflict, coach an employee, or correct your child’s behavior; you have to wrestle with your real goals. You have to ask yourself, “Do I want compliance or commitment?” Many people might say, “As long as they do what I asked them to do, I don’t really care whether people
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