Focusing on what could be better in the future is much more positive and helpful than on what went wrong in the past, and it removes the need for techniques like the feedback sandwich completely.

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By Guy Harris Coaching team members, improving performance, and confronting challenging behaviors are among the most common concerns expressed by participants in our Bud to Boss workshops. While the best approach for a specific situation depends on more variables that I can address in this single post, there are three guiding principles that you can

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By Guy Harris One fairly common question I get from Bud to Boss workshop participants is: How do you deal with a persistently or aggressively negative team member?” While the full answer in a given situation depends on many situation-specific details, there is a thread of common themes that applies to almost all of my

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By Guy Harris About half-way through the second day of a two-day workshop, a frustrated new leader blurted out: “All this talk about how to work with my team is great, but that’s not my problem. My problem is that my boss won’t listen to me. How do I get my boss to listen to

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