Trust is valuable. We want others to trust us, and we want to be trusted. With institutional trust hovering at an all-time low, it is perhaps needed in those around us more than ever. As leaders, the need to build trust is dire. We can never lead at our best in a low trust environment.

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Listening is something we do every day. We know it is important, yet we take it for granted. That’s why I was pleased that it emerged in our Remarkable Leadership Skills Bracket as one of the two most important leadership skills (from an initial field of 16 skills!).  Here’s why so many voted for listening (in

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I have long said that as we become better leaders, we become better humans – and vice versa. Empathy is one example of that truth. Empathy is a valuable and important human skill and leadership skill. If you think of the best leaders you have experienced, you have likely experienced leadership empathy from them. So,

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Making change happen has always been an important role for leaders, now more than ever. Much has been studied and written about managing change, and to a slightly lesser extent, leading change. And even given all that study and advice, most leaders and organizations aren’t very good at making change happen. Maybe it is because

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Did you know that there’s importance in being foolish? Now, I don’t mean foolish in the sense of lacking good sense, but rather in being a bit absurd or ridiculous. You see, sometimes stepping outside the conventional can be the gateway to something truly remarkable. Think about the world’s greatest inventions – weren’t they all once

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In one sense, explanations and excuses seem like the same thing. They are both ways to address questions or concerns about actions and outcomes. They are used to create understanding about why something happened. So, what’s the difference and why does it matter?The DifferenceThe key difference lies in the intent and the acceptance of responsibility.

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Is competition good or bad? The answer, depending on several factors, could be “yes, no, or it depends”. What about organizational competition? My answer would be the same! Let’s look at how to determine if organizational competition is helping or harming your team and organizational results.Organizational Competition is Good When…It spurs innovation and creativity. When

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We usually seek others to mentor us, and rightly so. Mentors offer invaluable perspectives and support. However, it’s vital to realize that one of the key mentors in your life can be yourself.Four Key Strategies to Self-MentoringTreat Yourself Better: Consider how a good mentor would treat you – with encouragement, support, and belief in your

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When you ask someone a question and they respond, “It depends,” how does that make you feel? Does it make think the person is blowing you off or hedging their bets? Do you wonder if they are non-committal or not as knowledgeable as you thought? It could mean any of those things. Or it could

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It has been about four years since COVID-19 moved from virus to pandemic status. And those events changed how we view the world – and work – forever. At this four-year mark, I am looking at the biggest pandemic lessons I learned. After you read mine, I hope you will share your own in the

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