There are many reasons why trust is important to leaders. With higher levels of trust you are able to influence change more easily and quickly. With more trust you are able to create higher levels of productivity and team cohesiveness. I could go on, but in short, being trustworthy and trusted are two of the most valuable
Leaders know that communication is one of their key roles. In fact whenever I work with a leadership team or group the subject of communication always comes up. People want to know how to communicate more effectively, and why people don’t always seem to hear what they are saying when they do communicate. In those
I’ve been telling people this for several years. The admonishment, for me, began with my work teaching Quality Improvement at Chevron. In that work we found, to no one’s surprise, that people often focus on the task – solving a problem – much more than on the process – understanding its causes (and planning solutions
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