I wish I had a dime for every time in the last few years someone asked me for my recommendation for the best software tool, the best web platform, the best collaboration tool to facilitate long-distance work. I understand the question. Software is needed and can help us lead and work at a distance more
The lifeblood of any business is customers. Without customers, businesses don’t last very long. While all customers are valuable, the most valuable are lifelong customers. The question for owners, leaders, and salespeople is how can we predictably create those lifelong customers? A new book – The Come Back Culture: 10 Business Practices the Create Lifelong
Recently, I’ve been working on the draft of the manuscript for my next book, The Long-Distance Team, with Wayne Turmel. And during this, we’ve had to do two things at the same time. We’ve had to think about the details (getting commas and spelling right), but also making sure that the overarching goal of the book is
There are podcasts in any niche, about any topic, catering to any interest or hobby. There are also podcasts to help us in all sorts of ways at work, like being a better communicator (here’s one), be better leaders (here’s a good place to start), and much more. Not surprisingly, the last couple of years
The title for this episode might seem a little strange. But it’s not wrong. In this episode, I am reminding you (or maybe telling you for the first time) that conflict isn’t always bad. Generally speaking, when we think about conflict, we’re thinking about clashes and issues and challenges. And this is the type of conflict
Retaining top talent should always be a focus of leaders and organizations. However, during times of high employment, or an historic Great Resignation, the topic gets more attention. There are many facets to talent retention. Too often, individual leaders look to the organization and/or HR to find solutions that keep the best talent onboard. Yet,
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