Listening is one of those skills that everyone thinks they know, but few truly master. It’s often misunderstood as just another technique that can be taught, like public speaking or time management. But what if I told you that listening isn’t actually a skill problem at all? Instead, it’s something deeper, tied to our habits

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I don’t know where you stand on your view of AI. I don’t know if you are an innovator with these tools or are scared and worried. I see people across that spectrum everyday – and regardless of where you are, I am writing to all of you. This isn’t an article an article about tools,

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Complexity seems to be a watchword of our time. Most of us would agree that the world and our work is more complex than ever. I don’t need to make this case or give support to the reasons why. But that existence of complexity isn’t really the problem. The challenge is that complexity is hard

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We all know what it’s like to borrow something. Whether it’s a book, a tool, or even a few ingredients for a recipe, borrowing often helps us out when we need something we don’t have. It’s a simple concept—borrow what you need, use it, and then return it. But what if the most valuable thing

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The world and our work situations are changing – rapidly. Just when you think things are settling in, something else changes. And in a world that is more interconnected than ever, changes in one place can domino to plenty of other places, including the daily work of you and your team. Amid all that change,

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When you think of things leaders must share, you likely think of things like information about the business, vision and goals, strategies, external factors, plans and feedback. As important as all those things are, there is something else far less talked about but foundational to the understanding of all those other things. It’s context. And

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As leaders, professionals, and human beings, we’re constantly learning. But learning doesn’t truly take root unless we apply it—unless we take that knowledge and do something with it. One of the simplest yet most powerful tools for turning learning into action is asking the right question. Today, I’m sharing the single most important learning question

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When we think about workplace learning, we often think about the workshops and formal learning experiences the company might offer. Some even consider the learning culture and those offerings when picking a company to work for. I agree with those folks who view learning and development as an important part of a desirable job, and

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Since before you started school, you learned from others. You learned from your parents, of course, but from siblings, neighbors, most anyone around you. You learned from observing and mimicking, and later by asking them questions or exploring new things together. Learning from others – peer learning – was a natural and formative part of

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Struggle is an unavoidable part of life, and as leaders, it’s something we all face at some point. It’s natural to want to avoid it or feel frustrated when we encounter it, but the reality is, struggle can be one of the most valuable experiences we have. While it may be uncomfortable or seem unfair,

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