“What do you expect?” People say that all the time in an earnest or quizzical way, or sometimes with outright exasperation. However, more often than not, people simply think it without ever taking the extra step to clarify what is expected of them. That leads to mistakes, conflict, shoddy work and productivity losses, because your employees
As humans, we begin learning about the role physical body language plays in communication almost immediately. We learn the subtleties and nuances behind posture, facial expression, and vocal inflection – the things that enhance (or sometimes say more than) the words themselves. But as digital communications increased, more and more of these interpretation tools were
The world is a complex place, with plenty of chances for confusion in thought, communication, and decision-making. As leaders, we have a responsibility for clear thinking, clear communication, and effective decision-making. Confusion is the enemy of each of these things, and there is one common problem that can impede us in all of those pursuits
When we think about innovation, we often think of the big home-run idea – the kind books are written about and dreams are made of. We get starry-eyed at the prospect – and then discouraged that we aren’t creative enough and could never be that innovative. But what if we thought about innovation differently? What
Joni showed up at her boss Bob’s office more frustrated than he’d ever seen her. Joni was a relatively new supervisor and had been developing well, but on this day, she seemed different. When Bob asked what was wrong, her frustration came out immediately. “What do you do when people don’t want to change,” she
Friends at work. Is that a good idea? What about as a leader? In working with groups of leaders for thirty years, I know this question will always create a variety of opinions, some pretty strongly held on both sides of the fence. Let’s unpack the question and give you some clearer direction. But first
Business and organizational life is a human activity. To think that we can succeed alone without connections to and working relationships with others is folly. Personal productivity and technical expertise are not enough. Research shows (and our experience proves) that the most successful people are good at building and nurturing strong working relationships. This is
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