Learning and growing to become a more effective leader and professional isn’t easy. There are plenty of things that distract us, get in our way, and keep us from focusing on our growth. That’s why daily inspiration for leaders is so important, and that is why we offer that to you for free. Want to
Regardless of our role – customer facing or not – as leaders, it is extremely important that we think about customer service. In the video below, I’m sharing a simple exercise that you can use individually or with your team to leverage lessons from a customer service disaster. Tweet it out: Use lessons from the
You work in the real world, a messy place filled with exceptions, complications and people. When you are making decisions in real-world organizations, you must factor the following into your decision-making process, if you want to make the best decisions: The relative urgency of the decision. How fast must it be made? When the urgency level
Most people talk about having goals, even if they haven’t set any. And while most would agree that goals are important, many haven’t been very successful in achieving them after setting them. There are a variety of reasons for that. One common shortcoming in our goal achievement process is not having learning goals. Let’s talk
If you’re watching this episode when it originally airs, sports are front and center with the Super Bowl just around the corner. So in this spirit, we are discussing a very popular sports phrase: playing to win. And this week, we are turning the question around a bit and answering: Can we take the idea
Winston Churchill said, “Those who fail to learn from history are condemned to repeat it.” This is reason enough to be interested in history. Yet, I know many people equate history with a bad high school experience. And if the history being suggested includes the Alamo, many would say, “Oh, I saw the movie with John
As a leader, your confidence will take a hit at many times throughout your career. You will feel especially vulnerable early on in your career. When that happens, use these ideas to give your confidence a boost: Look at past success The best source for building your confidence is your past. Survey your entire life for
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