I want you to be a little reflective today while you’re watching the video and think about a time when you were at your most confident. We can learn a lot by reflecting on a particularly successfully time or moment in our lives – we can learn a lot by what we did as well
As a leader, you are pulled in many directions. Priorities change in a heartbeat. And you never know what question or challenge one of your team members will bring to you at any moment. Nearly every leader I know wants to and needs to be more productive. As important as developing leadership productivity is for
A quick search on Amazon.com on the word “productivity” yields over 70,000 results. When you search for “leadership productivity,” the total drops to 5,000. And upon further review, you find that many of those results are related to very specific pieces of the leader’s work (like meetings) or are really about leadership in general, but
We all know that it’s important to have a balanced diet – because what you put in impacts your health. But have you thought about your reading diet? Because similarly, what you put in impacts your thinking. In today’s video, I’m asking a few questions to help you discern how your reading “diet” is going
More than ever before, you can find strategies, tactics, and hacks meant to help you learn, grow, and achieve greater professional success. You can find them in books and blogs, on YouTube, podcasts, Instagram and more. While there’s so much available, too often it is so specific that it is hard to connect to your
Regardless of our role – customer facing or not – as leaders, it is extremely important that we think about customer service. In the video below, I’m sharing a simple exercise that you can use individually or with your team to leverage lessons from a customer service disaster. Tweet it out: Use lessons from the
You work in the real world, a messy place filled with exceptions, complications and people. When you are making decisions in real-world organizations, you must factor the following into your decision-making process, if you want to make the best decisions: The relative urgency of the decision. How fast must it be made? When the urgency level
Most people talk about having goals, even if they haven’t set any. And while most would agree that goals are important, many haven’t been very successful in achieving them after setting them. There are a variety of reasons for that. One common shortcoming in our goal achievement process is not having learning goals. Let’s talk
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