An evangelist. A zealot. And I don’t know your beliefs, but chances are you have a strong reaction to these words in one way or another. Because while the purpose isn’t questioned and the intentions aren’t out of line, the approach, in many cases, gets in the way of the goal. But today I’m looking
Most leaders can cop to hiring the wrong person at one point or the other. Perhaps they were dazzled by an impressive resume and overlooked key requirements for the job. Maybe they were tight on budget so they hired someone on the cheap, when much more experienced (and expensive) talent was needed. They could have
Only 32% of employees in the U.S. are engaged, according to Gallup Daily tracking, and in the 15 years since Gallup started tracking the metric, it’s barely budged. So despite the general awareness that people are disengaged, companies don’t seem to be doing much to help the situation. Unfortunately as a new supervisor, you can
Leadership is an ongoing process and great leaders continue to learn because they are curious. They don’t necessarily learn from their experiences but by reflecting on their experiences. Kevin and Wally Bock discuss learning goals, relationships, and why to “not be the event.” Wally learned leadership as a U. S. Marine, an executive in a
What happens when an employee or customer survey indicates that the supervisors, customer service agents, or senior management team needs to behave in different ways? Often, someone in the organization creates a mandatory training program to teach the supervisors, customer service agents, or senior management team new skills in the hope that knowing about the
Imagine these disheartening scenarios: Your department just suffered a round of layoffs and you need to rebuild morale. Your organization just lost a large contract and your staff is feeling deflated. A popular employee just quit and you are left to inspire others not to do the same. Those negative events and many others cause
Leadership is leadership, according to Major General David Bassett, Program Executive Officer for Ground Combat Systems. In today’s episode, Major General Bassett shares insight to leading and managing high visibility and high dollar programs. He challenges us to understand our role within the organization and recognize that if we have to use our title/position to
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