As a new leader, how much time do you spend each day building, nurturing and maintaining professional relationships with upper management? Your coworkers? What about your employees? Too many people reach a leadership position and decide to focus only on building relationships with those people up the ladder or on the same rung as them. They seem

Read More

As leaders, having mentors is extremely important to our success. But picking one can be quite a daunting task, especially if the mentor is one you’ve never met or will never meet. Today I’ll tell you about one of my mentors as a way to help you identify, study and learn from a mentor. Tweet

Read More

This is a guest post by Tom Cox, leadership consultant, author and speaker. One of the most common, and tragic, causes of poor work performance is that everybody assumes the definition of “good work” is obvious, so nobody ever seeks explicit agreement on what it is. When the boss (that’s you) doesn’t define “good work,” things

Read More

So you have a made a mistake. The Customer is disappointed, angry, or worse. And as a professional, you want to rectify the situation and perhaps nurture the relationship, not just put a band-aid on it. And when a mistake is made, well . . . then . . . an apology is in order.

Read More

It’s the role of Senior Management… I have no idea where to start… I don’t even know where to begin… There are a lot of reasons that leaders don’t or won’t change company culture. But the reality is, ANYONE can change company culture and below I’ll give you five easy steps that you can take

Read More

Over the years we have worked frequently with Cirque du Soleil, and I’ve learned much while working with them. Perhaps the biggest thing I’ve learned didn’t happen in a workshop or a meeting. It came to me as I watched one of the shows. And now, every time I watch another show (or watch a

Read More

You can’t overestimate the value of trust. It’s the foundation of leadership success. When there is more trust, there is more productivity, more effective communication, more harmony and more success overall. So it’s simple: as leaders, we should always be looking for ways to build and foster trust. And today I’m helping to make this

Read More