Last week, I gave you a metaphor to consider – the idea that we romance Clients or Customers to get them (like a first few dates), but after they are Clients, we tend to focus less attention on them (like 10 years after the wedding). If you want to avoid this tendency, both personally and
(Third edition, revised and expanded) By Chip R. Bell and Marshall Goldsmith Starting in the late 1980’s I became a student of adult learning, training and learning in general. In 1996 a book came out written by a guy whose work I was already familiar with. I remember reading that book and as I look
Watch the news, listen to a child, in fact listen to a whole lot of the conversations you will encounter today, and you will hear discussions that include blame. Fingers are regularly pointed at others to explain, justify, and rationalize our actions and results. The more attuned to this you become, the more prevalent you
I get tired of leaders telling me that they need greater accountability in their organizations. As they lament that they have accountability problems, I sometimes wish I were a female toting a purse. (I’m pretty secure in my manhood, but I don’t and don’t plan to carry a murse – if you don’t know what
Every day, someone gets promoted to be “the boss.” Often, they get promoted from within a team to lead a team of former peers and friends. This is a situation fraught with challenge and offering great opportunity. I’m not alone in recognizing the challenges. My friend, Mike Figliuolo, conducted an unscientific poll here asking about awkward
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