“What do you expect?” People say that all the time in an earnest or quizzical way, or sometimes with outright exasperation. However, more often than not, people simply think it without ever taking the extra step to clarify what is expected of them. That leads to mistakes, conflict, shoddy work and productivity losses, because your employees
Accountability. We throw the word around quite a bit in leadership circles. We use phrases like ‘holding people accountable.” To many managers, it’s the stick we use when the carrot doesn’t work. In the words of that great philosopher Inigo Montoya in The Princess Bride, “You keep using that word. I do not think it
Recently, I was reminded of the Smith System – a safe driving methodology designed to reduce the chance of major accidents. I was taught this system before I received my company car, and I still remember the five key ideas. In reviewing that list – from memory – 35+ years later, I realized those same
As a driver, you know you have blindspots. There are things you simply can’t see as you drive. But knowing these exist, while important, isn’t the same as being warned when a problem is imminent. The advent of systems on cars to remind us, warn us, and keep us from ignoring our blindspots are amazing
There is plenty for all of us to learn about coaching. Our coaching success comes from mindsets that matter, skills we can practice, and habits we can form. I have been gradually building a coaching alphabet. Today, I’m adding the letters M, N, and O to my coaching alphabet tools. Here are links to the
Do you manage change? Or do you lead change? And maybe even more important: do you know the difference between the two? There is a very important distinction between these two words and as leaders, we must know the difference in order to be successful in our change efforts. Check out the video to learn
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