As a leader, you can make a list of your job responsibilities. Hopefully, you place delivering feedback pretty high on that list. It is one thing to have it on the list and to do it. But it is something else entirely to do it in a way that is effective. How do you know

Read More

I have two quick questions for you. First, in general, what is your confidence level? And in general, how would your results change if your confidence was higher? Your unspoken answers to those questions likely prove my point: building confidence is a proven and effective way to get better results in most any area of

Read More

by Guy Harris Coaching team members can be challenging even when everyone is in the same place. Coaching a team with everyone working remotely introduces additional challenges. And coaching a team with some members working in the office and others working remotely (a hybrid team), introduces still more challenges. Coaching a hybrid team of leaders

Read More

“What do you expect?” People say that all the time in an earnest or quizzical way, or sometimes with outright exasperation. However, more often than not, people simply think it without ever taking the extra step to clarify what is expected of them. That leads to mistakes, conflict, shoddy work and productivity losses, because your employees

Read More

Accountability. We throw the word around quite a bit in leadership circles. We use phrases like ‘holding people accountable.” To many managers, it’s the stick we use when the carrot doesn’t work. In the words of that great philosopher Inigo Montoya in The Princess Bride, “You keep using that word. I do not think it

Read More

Accountability is one of those words that everyone has thoughts and feelings about. I’ve been known to call it the longest 4 letter word in the dictionary. And when I am asked to define or describe it in my workshops and coaching sessions, I can do so with one word. Find out my simple definition

Read More

I’ve often said that accountability is the longest four-letter word in business. Not because I think it is a dirty word – quite the opposite – but that is how many see it. The problem isn’t the word or the spelling, but the understanding of what accountability means and how valuable it is to all

Read More

Recently, I was reminded of the Smith System – a safe driving methodology designed to reduce the chance of major accidents. I was taught this system before I received my company car, and I still remember the five key ideas. In reviewing that list – from memory – 35+ years later, I realized those same

Read More

One of the things many leaders feel we don’t do as well as we could is coach our people. Whether our team is co-located or scattered to the winds, it’s hard to find the time to coach effectively. When we do, it’s almost always focused on improving weak performance. That means we spend most of

Read More

As a driver, you know you have blindspots. There are things you simply can’t see as you drive. But knowing these exist, while important, isn’t the same as being warned when a problem is imminent. The advent of systems on cars to remind us, warn us, and keep us from ignoring our blindspots are amazing

Read More