Are you walking the walk?When I’m training leaders, I often get asked by participants in the class, “Is my boss going to take this class?” Or they ask, “Did my boss take this class?”Sometimes the answer is yes. And if the answer is yes, I say, “Why did you ask me?”They say, “Because I see
You send people to training. You want them to use what they learned. Right?So when they don’t, you start looking for someone to blame. Maybe it’s the training. Maybe it’s the trainer. Maybe it’s the learner.But there’s another part to this equation. And it’s you, Mr. or Miss Leader.I’m going to suggest that perhaps you’re
Do you expect your team to read your mind?As a leader, you’ve likely experienced this frustration. I know I have — I’ve seen it and heard it over and over.Here it is: someone didn’t do what you expected. You’re disappointed. You’re frustrated. But you actually never told them what you expected. So how were they
Last week, I shared the idea that our team members are our customers. Today I want to take that a step further.If you’re a leader, you’ve almost certainly thought about what you expect from your team. Job expectations matter, and they’re not going anywhere. But there’s a question most of us never ask, and it’s
For years, leaders have been taught a version of the Golden Rule: Lead others the way you would want to be led. While that sounds logical, I’ve come to believe it’s incomplete advice. In fact, one of the biggest leadership mistakes I see is leaders assuming that what works for them will work equally well for everyone else. The
If you’re like most people, you’ve been on video calls for years now—and you’re probably still not using your webcam as effectively as you could. Not because you’re bad at communicating, but because nobody ever taught you how to translate in-person presence to a little green light at the top of your screen. So if you’ve
Confidence is one of the most important leadership traits — and one of the least discussed.We all want confidence for ourselves. We want it for our children. We admire it in others. Yet when it comes to leadership development, most organizations spend far more time building competence than building confidence.The truth is, both matter. And
For years, leaders have proudly talked about having an “open door policy.” The idea sounds great. Be approachable. Be available. Encourage communication. Create trust. And to be clear, I believe those intentions matter. But I also believe many leaders never stop to consider the unintended consequences of an open door policy. In fact, what’s meant to create connection and
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