Communication & Interpersonal Skills Archives - Page 17 of 98

Thinking About Feedback Backwards

Offering feedback to people who aren’t located with you can be complicated. Should you send an email or get on the phone? Do you need to set up a zoom call, or will a quick shout-out on Slack get the job done? And why do they act like you’ve never told them something before when

Making Communication More than a Transaction

One of the phrases we use a lot around here is, “When working remotely, communication can become transactional.” Seriously, I was on our site and searched for “transactional,” and found over 20 references. And it’s not just a catch phrase. This is a real phenomenon. What’s also true is that a significant number of people

Four Reasons People Don’t Listen to You

The frustration is real. You say things, share things, and communicate important messages, and it seems to fall on deaf ears. Have you ever wondered why people aren’t listening to you? Have you ever considered that it might not be about them at all? At the core, effective communication is message sent; message received. Listening

Listen Like You Mean it: Reclaiming the Lost Art of True Connection

The experts say we begin hearing sounds at the 18th week of pregnancy, and we are able to hear well from the moment we are born. Given that, you could say we have been listening our whole lives. But there is a difference between being able to hear and listening. And there is an even

What’s in a Word?

by Kevin Eikenberry As I look ahead at the murky future of work, I know that words and how we choose them will play a role in what unfolds and how successful we are. Here are some examples. The Words We’ve Chosen When organizations sent their people to “work from home,” for many that became

Make a Great Virtual First Impression

We’re all spending so much more time in online meetings these days, and much of our interviewing and client onboarding is happening via video chat. So what can you do to make a great first virtual impression? Andres Lares, Managing Partner at Shapiro Negotiations Institute (SNI), offers these five body language tips to ensure you are making the

How to Confront Negative Behaviors When You Hate Confrontation

“Problems in the workplace are often created not by what we do, but by what we fail to do.” -Aubrey C. Daniels – Bringing Out the Best in People “All problems become smaller if you don’t dodge them, but confront them.” – William F. Halsey And one from me: Failure to confront a negative behavior

What Social Media Doesn’t Teach You About Effective Communication

We all communicate in a variety of ways every day. The fact is human beings are born to communicate. And the number of ways we can communicate has never been greater than today. In fact, some of our most prevalent communication mediums today didn’t exist twenty years ago. Unfortunately (though probably predictably), an abundance of

The Compassion Paradox

Effective leaders are comfortable with paradox. They can call on skills and work in ways that seem to be contradictory. Dictionary.com defines paradox as “a seemingly contradictory statement that may nonetheless be true.” As I study the field, I find many paradoxes associated with leadership. I see that developing the skills of a great leader

5 Communication Red Flags

People desperately want to feel connected, especially now when so many are working remotely. Helping employees feel like they’re an integral part of a caring, trusted team is not just a nice thing for companies to do; it’s more like a survival strategy. The highest levels of performance require that people care about and understand

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