Meaningful words are powerful. People use powerful words because they are just that, powerful – they explain an important concept, and often do it eloquently. Because they are powerful than can become overused. When that happens, they become “buzzwords” and their power to communicate can be lost.How Words Become BuzzwordsIn the beginning, there are words

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This simple yet profound question that has the potential to drastically improve how you communicate and interact with others. This question is not just a tool for better communication, but a stepping stone towards becoming a more empathetic and effective leader.The Power of WAITThe question I propose you ask yourself is: “Why am I talking?”

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There’s a generational battle going on in the workplace, and it centers around phone messages. Do you leave voicemails when you call people? Do you respond to phone calls if there isn’t a voicemail? When you receive a voicemail notification, do you check it first or just call the number back? Have your children EVER

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What’s love got to do with it? Before you start humming Tina Turner, I’m not talking about romantic love. We’re exploring how passion, caring, and meaning – the very essence of love – play a pivotal role in our professional lives. So, what does love have to do with work? The answer is simple yet profound:

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What is your biggest pet peeve when sitting through a webinar or online presentation? Studies show that some of the biggest problems stem from a similar problem: how the content is organized. Some of the biggest complaints about web presentations are:Not getting to the point.Taking too long.Too much irrelevant detail.There have been books and lectures and

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Questions are powerful in all sorts of conversations, including those as a leader. I’ve often been asked for the perfect or even best question for a specific situation. It is a valid request, but the wrong question. There is rarely one perfect question that will always work.Let’s start here…Have you ever been in a conversation with

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We love to complain about the tools we use for remote and hybrid work. Email sucks. Webcams are a pain. Nobody seems to know how to make Teams work better than it does. But what if I told you that many of the complaints about asynchronous tools like Slack and Microsoft Teams were either self-inflicted

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One of the biggest complaints about working remotely is that communication has simply become a series of transactions. Why is that a problem?A Closer LookLet’s look at the definition of the word transaction. According to several dictionaries it’s, “the exchange of products and services or the transfer of money, or the commitment to exchange goods

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Webinars. Meetings. Training. Should you use Zoom? Teams? WebEx? Shadow puppets? Here’s the thing you probably haven’t been told before. To make a truly effective presentation in an online world, the tech you use is NOT the most important factor. In fact, it may be way down the list. If that sounds confusing, stick with me. Let’s

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