Communication & Interpersonal Skills Archives - Page 76 of 100

Is Money All There Is?

You want to motivate, influence and inspire your team members to get their work done, meet job expectations, and hopefully for more beyond that. And yet, you feel hamstrung. After all, you don’t have the ability to give raises when they are deserved, and without the ability to use money as a motivator, there is

A Big Customer Mistake and How to Avoid It

We, as leaders, make a big mistake sometimes, and when we fall prey to this mistake, it spreads throughout our organization. I’m going to tell you what this mistake is, why it happens, and how to fix it, in less than 400 words. Are you ready? The Mistake We frame our customer relationships as solely

Coaching Can Be Simple

This picture won’t mean much to you, but to the small group I spent two days with in Houston this week, it means a lot. On the morning of the first day of our intimate training session on Coaching, the group had consumed our entire carafe of water pretty early. When the staff came in

Discover Questions Get You Connected

By Deb Calvert If you are looking at the cover of this book and seeing “for professional sellers” you might be ready to stop reading. Don’t. This book is written from the perspective of people in a selling position, but think about this for a second. Do you want to improve your relationships? Asking better

Remarkable TV: The Bigger Value of Behavioral Assessments

The number of assessment tools available to us is enormous (and growing). And while they are all useful, most miss the real goal and aren’t as valuable as they could be. Here’s what you could be missing… Learning about DISC? Focus more on the style of others and how to communicate with them than on

LEAD Positive – What Highly Effective Leaders See, Say and Do

By Kathryn D. Cramer I received an advanced copy of this book to review several months ago (the book was published a bit over a month ago). I read it this week, and obviously I liked it or I wouldn’t be typing these words. Until today when I went to get the Amazon link, I

A Different Take on Feedback

Feedback says as much about us (the giver) as it does about the receiver. I say this often, and many times people look at me funny. After all, the feedback I give you is about something you did – your behavior or performance – and isn’t about me at all, right? Not so fast my

The Remote Leadership Certificate Series

More and more leaders are leading teams that aren’t in the next cubicle, down the hall or right out in the shop or warehouse. We are leading people we don’t see every day (or almost ever). And to do this well is even harder than leading next door – because communication is harder, there are

What’s Love Got to Do With It?

I’ve written more than once about the connection between love and leadership. Here are two examples – recent and farther back). Today, I want to extend that connection to coaching and feedback. Do you have to love your people in order to give them effective feedback? No. Do your people have to love you in

Why Leaders Can’t Delegate Onboarding to HR

Onboarding. It’s that very corporate sounding work for what used to be called New Employee Orientation. If you work in a large organization, your HR department likely has created a process for doing this – and while the depth and success of these efforts may vary widely, chances are your process is helpful. Let me

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