Communication & Interpersonal Skills Archives - Page 80 of 99

Leadership Hubris – What it is and How To Overcome it

Two very different television viewing experiences nearly forty years apart led to this post. One happened 39 summers ago when I, along with 60 other campers at Camp Brethren Heights in central Michigan, were ushered into a room with a small black and white television to watch history – President Richard Nixon was going to

How Do You Win?

It’s about the middle of the pro football season, and last week the NFL lost a long-time, colorful, and beloved coach – Bum Phillips. Phillips was known for wearing his cowboy hat on the sidelines and for being very quotable. Today’s quotation may be his best – and it applies to all leaders. Read it,

Once You Master Delegation . . .

Last week, I wrote about some of the challenges that keep us from delegating important work to others – and why John Wayne was part of the problem (if you haven’t read it, I encourage you to – it created a flurry of opinions and comments worth reading as well!). Once you get past these

You Can’t Coach Attitude

I wish I had a dime for every time I have experienced this story . . . I’ve just finished giving a workshop or a keynote, and someone walks up to me with a question. It is seldom a question asked in front of the group, but rather separately on the side, alone. “I’ve got

Let Me Tell You a Story

As human beings we love stories. It starts at a young age and continues throughout life. Why are stories so compelling? Because our lives themselves are a series of stories. Yet storytelling itself is a bit of a paradox. Some people say they can’t tell a story, and yet we tell them all day long.

Eight Things Leaders Need to Know About Speed

Today in 1947 Chuck Yeager broke the sound barrier – going faster than any human had ever gone up until that point – about 768 miles per hour or a mile in five seconds. And it seems that since then speed has played a bigger part in all areas of our lives, including at work.

Celebrating National Customer Service Week

I know, it seems like everyone and everything as a “week” or a “day,” yet few seem more fitting to celebrate than our Customers and how we serve them better. As leaders in any industry at any level, we must consider Customer Service as an important part of our job. I know, some of you

Eight Things Not To Say During a Presentation

We have all sat through many presentations in our professional lives. Unfortunately far too many of them are, shall we say, “less-than-awesome”. Unfortunately, we see some of the causes for failures over and over. In other words the wrong things get repeated by those who aren’t thinking, or don’t know any better. With that in

The Best Leaders . . .

Today, a quotation about leadership. While I’m not sure I agree with it 100% in all situations, it is well worth thinking about, especially when considering the source. So read on, ponder it yourself with the questions and action steps, and then read my additional comments at the bottom. “The best leaders collect information widely,

Are You a Micro-Manager?

Have you ever experienced a micro-manager, a control freak, a meddler, or a person who can’t let go? The behavior gets labeled in different ways, but it is really all about the same. How do you like working for or with people like that? If you are like every other person I have talked to

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