Today in 1947 Chuck Yeager broke the sound barrier – going faster than any human had ever gone up until that point – about 768 miles per hour or a mile in five seconds. And it seems that since then speed has played a bigger part in all areas of our lives, including at work.

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I know, it seems like everyone and everything as a “week” or a “day,” yet few seem more fitting to celebrate than our Customers and how we serve them better. As leaders in any industry at any level, we must consider  Customer Service as an important part of our job. I know, some of you

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We have all sat through many presentations in our professional lives. Unfortunately far too many of them are, shall we say, “less-than-awesome”. Unfortunately, we see some of the causes for failures over and over. In other words the wrong things get repeated by those who aren’t thinking, or don’t know any better. With that in

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Today, a quotation about leadership. While I’m not sure I agree with it 100% in all situations, it is well worth thinking about, especially when considering the source. So read on, ponder it yourself with the questions and action steps, and then read my additional comments at the bottom. “The best leaders collect information widely,

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Have you ever experienced a micro-manager, a control freak, a meddler, or a person who can’t let go? The behavior gets labeled in different ways, but it is really all about the same. How do you like working for or with people like that? If you are like every other person I have talked to

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We see it all around us, yet inside of our organizations, we seem to ignore or forget the lessons. Look to the web.  The highest traffic site on earth is Google, run by an ever growing company that, in many ways, seems to have their act together, if you read most of the business press.

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My Dad used to say that the only concrete that isn’t cracked is still in the bag. Concrete is everywhere, and a good bit of it has cracks. The corollary for communication is that where ever there is communication, there are barriers. Every organization I’ve worked with over the last 20+ years has talked about

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How often does a speech of less than 11 minutes in length demanded the world stop and listen? When people are still reading, listening and talking about that speech over 50 years since its delivery is even rarer. I’m talking about the speech Martin Luther King, Jr. delivered on August 28, 1963 during the March

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We need to talk about you and the success of your team. Part of that success comes from the level of commitment your team members have to the collective work. This isn’t news or rocket science. If you are reading these words, you understand that fact, and likely also recognize your role, as a leader,

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Little hinges swing big doors. I first heard those words from a mentor of mine, and later realized they originally came from the entrepreneur and author, W. Clement Stone. This week I found a whole new meaning in these words. While the first pains came on a Thursday, last Monday I had severe pain which

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