I’ve spent the last several days in Las Vegas. I am typically there 3-5 times per year on business. On this trip, several things happened in the first couple days that are lessons for us as people and leaders. So let me share each of these moments with you – and what we can all
Every leader at every level in every organization needs to think about Customer Service. Whether you lead a team that is talking to paying Customers every day, supporting those that do, or just interacting with internal Customers, the need for Customer Service skills –and a Customer orientation is critical. When this subject comes up when
First, let me say that when I say “webinar”, I am thinking broadly to things that might or might not include video (video-conference), views of slides (the typical webinar), and a teleseminar (typically audio only). I decided to write about this because I get asked about this type of learning experience often, and I find
If you have flown anytime in the last several years you have heard some version of this announcement: At this time, we request that all mobile phones, pagers, radios, and remote controlled toys be turned off for the full duration of the flight, as these items might interfere with the navigational and communication equipment on
Today’s quotation is short and to the point. It is completely true and too often forgotten in practice. “One of the best ways to persuade others is with your ears – by listening to them.” – Dean Rusk, U.S. Secretary of State Questions to Ponder – What is my first inclination when persuading someone – to
I get tired of leaders telling me that they need greater accountability in their organizations. As they lament that they have accountability problems, I sometimes wish I were a female toting a purse. (I’m pretty secure in my manhood, but I don’t and don’t plan to carry a murse – if you don’t know what
It is a big country we live in. I’m reminded of it often, especially on long flights from my Midwestern home to western locales. While we deliver workshops in many locations around the country, next month we are going to the northwest corner of the continental United States to Seattle to deliver not one, but
Monday afternoon a nation’s collective consciousness focused on one of the grand cities of our country. During a day of celebration, horror happened. This short piece isn’t meant to make light of or lessen the pain and problems caused by Monday’s events, but it does give us a glimpse into human behavior that we as
Watch the Final Four this weekend and I can guarantee two things: You’ll see lots of camera shots of celebrities and parents of players, and the word momentum will be spoken by the announcers at least once. You can watch any sporting event and hear that word – momentum – used almost with reverence. It
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