Communication & Interpersonal Skills Archives - Page 87 of 100

Influence Isn’t a Guarantee

There is a difference between what we can control, and what we can merely influence. Sometimes we get these mixed up and this confusion causes many problems for leaders (and all of us as human beings too). Today, I want to clarify one piece of this mix-up, a piece that starts with us personally, and

Winning the Story Wars: Why Those Who Tell (and Live) the Best Stories Will Rule the Future

By Jonah Sachs I’m not sure what recommendation put this book on my Kindle, but as a leader, communicator and marketer, I’ve long known the power of story and have long wanted to improve my skills in this area. So the book made it to my Kindle, and to the top of my reading list,

Is it OK for Leaders to Be Scared?

It’s okay to be scared when it’s Halloween or you’re watching a scary movie. But this is a brief experience and leaders lead all year long, so the question asked by the title of this piece is a good one – “Is it ok for leaders to be scared?” Most leaders would say No! After

Six Keys to Better Impromptu Speaking

Have you ever found yourself in a situation like these? You are sitting in the meeting, when your boss’ boss asks you – “what do you think?” Or you are asked to stand and share your thoughts on a topic you haven’t considered before or weren’t prepared to discuss. If you have, you’d likely agree

The Confidence/Competence Loop

There are several basic areas of study that, as we study them, we can become more effective coaches and leaders. This long list includes both human behavior and learning. The psychological concept I want to talk about today comes from the intersection of these two fields of study. Don’t worry; I’m not going to go all

Pitch Anything: An Innovative Method for Presenting, Persuading, and Winning the Deal

By Oren Klaff I love the way the book opens – with a pitch. Here it is: Here’s the “big idea” in 76 words: There is a fundamental disconnect between the way we pitch anything and the way it is received by our audience. As a result, at the crucial moment, when it is most

Seven Keys to More Effectively Leading Teams

Maybe you find yourself in a new team environment and leading a team for the first time, or maybe you have been working with and leading teams forever. Either way, the keys in this article – whether as new information or a fresh reminder – can make a world of difference in morale, productivity, and

Sharing Responsibility – Why We Don’t Want To, and How to Do it Anyway

As a child one of the first things we are taught to do is to share. We don’t do it naturally; and we may learn this habit grudgingly (you probably don’t remember this for yourself, but if you have kids, you’ve seen the pattern repeated, haven’t you?). Some things don’t change much as we grow

What Do You Expect? Four Areas of Expectations Required for Great Results

Poor performance, turnover, conflict and disengagement. This reads like a checklist of most leaders’ worst fears. I know, because they get mentioned to me nearly every day when I talk with, coach, consult with and train leaders. While there is no single silver bullet answer to solve all four of these problems, there is one

Increasing Engagement of Front line Employees

Recently, while facilitating a leadership discussion with a group of managers and owners at a conference for the Lumbermens Merchandising Corporation, the topic of engaging the front line employees came up. In effect, the question was asked, ” How do I get a truck driver to engage with the business and think about their work

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