An old Chinese story goes something like this. . . There was a farmer who tilled his fields with a single horse, until that horse escaped. This would seem to be a very difficult situation, yet when asked about his misfortune, the farmer replies, “bad luck or good luck, who knows?” His son went to

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The Office, Horrible Bosses, Horrible Bosses TWO…there are plenty of movies and television shows that depict exactly what NOT to do as a leader, but what about how to be a likeable boss? We all know that people will follow leaders who they know, like and trust. So today, I’m sharing tips for being a

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I often begin webinars and teleseminars with quotations related to the topic of the session, and then tie those thoughts to the larger purpose of the learning experience. I’ve decided to do that here this week around the important topic of persuasion. I hope you enjoy this slightly different approach. If you do (or if

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As leaders, having mentors is extremely important to our success. But picking one can be quite a daunting task, especially if the mentor is one you’ve never met or will never meet. Today I’ll tell you about one of my mentors as a way to help you identify, study and learn from a mentor. Tweet

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So you have a made a mistake. The Customer is disappointed, angry, or worse. And as a professional, you want to rectify the situation and perhaps nurture the relationship, not just put a band-aid on it. And when a mistake is made, well . . . then . . . an apology is in order.

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Three years ago Michelle Pizer, an Australian and executive coach I had never heard of, reached out and asked if I would be a part of her online leadership summit called Crack the Leadership Code. After a brief conversation, I said I would be delighted. A rich online learning experience followed, with me as just

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It’s the role of Senior Management… I have no idea where to start… I don’t even know where to begin… There are a lot of reasons that leaders don’t or won’t change company culture. But the reality is, ANYONE can change company culture and below I’ll give you five easy steps that you can take

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You can’t overestimate the value of trust. It’s the foundation of leadership success. When there is more trust, there is more productivity, more effective communication, more harmony and more success overall. So it’s simple: as leaders, we should always be looking for ways to build and foster trust. And today I’m helping to make this

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