When it comes to virtual meetings and communication platforms, times have sure changed. While way ahead of their time, The Jetsons cartoons of the 1960s accurately predicted virtual meetings, tele-health, online classes, and video calls. But it sure took us a long time to get here. And even though video communication technology has been around
Unless you have a love for canned meat, chances are you have a negative view of the word spam, especially when it shows up in your email inbox or ringing phone. And while we don’t want to be spammed, sometimes that is what our communication is – unwanted, disconnected, and ineffective. While that is never
When you think of “good communication skills,” what do you think of? Odds are your mind goes to writing effectively, making excellent presentations, and being clear in your messages. Whether written or verbal, what you say is important. But what about how you listen and read? I’ve long heard that fifty-one percent of effective communication is
Nearly all best-selling business or self-help books have a model included. In fact, it is often the model that is the basis for the book’s success. Any self-respecting (and successful) consultant uses models in their work, too. Yet, as valuable as these models, styles, and formulas can be, none are perfect. They can even get
There are many highly successful companies that tout their customer focus. It is easy to see that they truly put customers at the top of their priority list. You can also find an equally long list of highly successful companies that prioritize employees first. So, which is it – customers first or employees first? Let’s
Everyone would agree that communication is a critical leadership skill. I mean, if you can’t communicate your way out of a paper bag, as my father used to say, you’re not going to be a very effective leader. And so before we go any further, let’s be clear about what I mean by communication. Communication is
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