Today in 1947 Chuck Yeager broke the sound barrier – going faster than any human had ever gone up until that point – about 768 miles per hour or a mile in five seconds. And it seems that since then speed has played a bigger part in all areas of our lives, including at work.

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By Mason Currey Do you have rituals or routines that support (or don’t) your productivity? Regardless of your answers to that question, would you like to have an insight into how other people build their life to support their work and passions? In either case, this book is a fascinating way to get answers and

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Meaning . . . it is something we all desire in life. And today’s quotation from business author Jim Collins points in a direction I agree with and that has big implications for us as individuals and as leaders. Questions to Ponder – Do I agree with this quotation? – What is most meaningful about

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I know, it seems like everyone and everything as a “week” or a “day,” yet few seem more fitting to celebrate than our Customers and how we serve them better. As leaders in any industry at any level, we must consider  Customer Service as an important part of our job. I know, some of you

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We have all sat through many presentations in our professional lives. Unfortunately far too many of them are, shall we say, “less-than-awesome”. Unfortunately, we see some of the causes for failures over and over. In other words the wrong things get repeated by those who aren’t thinking, or don’t know any better. With that in

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By Chip Bell My friend Chip Bell has studied and spoken on Customer Service for many years. He has consulted with large influential companies on this topic and written a number of great books on the subject too. Now, his latest book takes Service to a new, innovative level. This book isn’t an academic treatise,

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Today, a quotation about leadership. While I’m not sure I agree with it 100% in all situations, it is well worth thinking about, especially when considering the source. So read on, ponder it yourself with the questions and action steps, and then read my additional comments at the bottom. “The best leaders collect information widely,

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Have you ever experienced a micro-manager, a control freak, a meddler, or a person who can’t let go? The behavior gets labeled in different ways, but it is really all about the same. How do you like working for or with people like that? If you are like every other person I have talked to

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20 years ago today I left the corporate world and started the company now known as The Kevin Eikenberry Group. A moment like that is cause for reflection, and I want to share some of that reflection here with you. In twenty years I’ve learned much about a lot of things – this short list

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By Richard Fagerlin Trust is a pervasive and important topic for all of us personally and professionally. I get asked to teach about it often, and I have worked hard to study it over the years. For those reasons and more, I wish I had written this book. The author takes an important topic and

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