The pandemic is passing. The urgency is waning. The future of work is starting to become a bit clearer. And for many leaders, the future includes leading people at a distance some or all the time. If this is you, how effective do you feel? At the start of (or the exodus to) work from
In this video, I’m sharing what a high heeled shoe, a tire pump and your most productive day have in common. I’m also sharing three questions to help improve your focus. 1. What is your priority?2. What is your next step?3. Why does this matter? When you ask yourself those three questions, you will give yourself the power
As humans, we know what it feels like to be included – or not. Inclusion in an organizational sense now describes a place/organization/team where everyone feels respected and their contributions towards organizational goals are valued. Few would argue against that goal. Much of the conversation here has been about ethnicity, gender, sexual orientation, and the
I recently celebrated a milestone birthday. And this has me thinking a little bit about milestones in general. Did you know that if you look up the word milestone in the dictionary, there are two basic definitions that are actually quite different? The first definition is a stone to mark distance. So literally mile markers that
I wish I had a dime for every time in the last few years someone asked me for my recommendation for the best software tool, the best web platform, the best collaboration tool to facilitate long-distance work. I understand the question. Software is needed and can help us lead and work at a distance more
The lifeblood of any business is customers. Without customers, businesses don’t last very long. While all customers are valuable, the most valuable are lifelong customers. The question for owners, leaders, and salespeople is how can we predictably create those lifelong customers? A new book – The Come Back Culture: 10 Business Practices the Create Lifelong
Recently, I’ve been working on the draft of the manuscript for my next book, The Long-Distance Team, with Wayne Turmel. And during this, we’ve had to do two things at the same time. We’ve had to think about the details (getting commas and spelling right), but also making sure that the overarching goal of the book is
The title for this episode might seem a little strange. But it’s not wrong. In this episode, I am reminding you (or maybe telling you for the first time) that conflict isn’t always bad. Generally speaking, when we think about conflict, we’re thinking about clashes and issues and challenges. And this is the type of conflict
Retaining top talent should always be a focus of leaders and organizations. However, during times of high employment, or an historic Great Resignation, the topic gets more attention. There are many facets to talent retention. Too often, individual leaders look to the organization and/or HR to find solutions that keep the best talent onboard. Yet,
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