As a leader, one of the most challenging situations you can face is being asked a question for which you don’t have the answer. It’s natural to feel pressure to know everything and be the expert in your field. However, the truth is, none of us can know everything, and it’s okay not to have

Read More

I’ve been working with, observing, and coaching leaders for many years. I‘ve thought about it, and if I could only dispense one piece of advice to every leader I encountered from now on, based on my experience and observation, it might be this: You’re talking too much. While this affliction doesn’t include every leader, it includes most,

Read More

As you move into or consider moving into a leadership role, you have likely noticed that it can be both rewarding and difficult. Rewarding in that you get to make a difference for people and get things done. Difficult in that it is a never-ending problem-solving effort. As soon as you resolve one problem, another

Read More

We often talk about the transitions that happen when people get promoted to a leadership role. We most commonly talk about the transitions of needed skills, and the transitions of the relationships with those around us. These transitions are real, important and challenging.  There are other transitions new leaders face, and some realities they aren’t

Read More

While I have both heard and said the basic idea behind the title of this post in the past, I cannot take credit for the exact phrasing. It came to me in an email from a customer. The phrase is so good that it basically conveys the full idea of this post in a single

Read More

Guest article by Shaara Roman As humans, we live for connection. In a world where it can be easy to feel alone, having friends gives us an uplifting sense of belonging… which is quite literally necessary for our survival and our ability to contribute meaningfully to society. Loneliness is widely considered as one of the

Read More

I want to talk about a common challenge that many leaders face: what to do when you’re double-booked for meetings. As someone who has worked with leaders at all levels, I know that this can be a stressful and frustrating situation to navigate. But the good news is, there are some practical strategies that you

Read More

Guest article by Steven Kowalski, Ph.D. Are you leading a team that’s pioneering and pushing the boundaries? Maybe you’re developing a new service or product feature, debugging a glitch, improving an existing process, evolving your customer engagement strategy, or reinventing your approach in light of some disruption. When we think about it, most of us

Read More

One of the challenges you will likely face as a new leader is managing the increased inbound communication efforts. And not just written communications like emails, texts, instant messages, and meeting or calendar requests. There are more verbal communications too. More people dropping in to talk or stopping you as you walk down the hall.

Read More