Regardless of our role – customer facing or not – as leaders, it is extremely important that we think about customer service. In the video below, I’m sharing a simple exercise that you can use individually or with your team to leverage lessons from a customer service disaster. Tweet it out: Use lessons from the
It’s that time of year, where people are breaking out their ugly sweaters, packing the calories onto paper plates under plastic wrap for sharing, and scrambling for babysitters so they can attend the Holiday/Christmas/End of Year/Whatever party. But what about those team members who aren’t able to attend these events because they work remotely? You
I feel sorry for HR people. They are responsible for the least predictable and most combustible resource a company has: human beings. They are often the last to be consulted when a business problem faces a company and the first to be called on for answers. This is true when it comes to setting remote
With all the headlines about the wonders of remote work, and how everyone will be happier and more productive if we let them work wherever they want, it’s important to offer this little reminder: Virtual teams are not right for every company or every worker. There, I said it. This came to mind because an
by Chuck Chapman, Content Strategy Coordinator Is your hiring strategy keeping up with the changes in the work force? Just because you’re using LinkedIn, Indeed, Monster or some other form of digital networking doesn’t mean it is. Nobody, even traditional businesses with co-located employees, is centering their strategy around a want ad in the local
by Chuck Chapman, Content Strategy Coordinator Have you ever had a stressful day at the office and thought about how much calmer and happier you would be if you worked from home? You’re probably not alone in that thought, but according to a recent Baylor University study, the “chill” remote worker may just be a
by Chuck Chapman, Content Strategy Coordinator Kevin and Wayne spend an entire chapter (chapter 11 if you want to reference) in The Long-Distance Leader talking about the importance of trust with remote teams and unpacking their model (see below). Trust is one of those “squishy” concepts, however, that can make some leaders uneasy. While it’s usually pretty
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