During a class the other day, one of our participants said he was thinking of leaving his employer. This was a surprise because it’s a good company that just started letting people work from home and they were bragging about how it’s increased employee satisfaction. So why was this employee so angry he’d leave a
by Chuck Chapman, Content Strategy Coordinator Once upon a time most people worked from home. They plowed fields, milked cows, fed the hogs, all on their own property. Transportation and technology simply didn’t allow most people to earn a living very far, if at all, from where they lived. Fast forward almost 200 years, looking
by Wayne Turmel Want to hear a secret? The most stressful thing for managers isn’t making sure the work gets done, or that you’re not on Facebook when you should be on that conference call. In their heart of hearts, most managers fear hiring a new team member above all else. Finding and bringing the
Many companies are using “work from home” as a perk or a way of retaining their best people. But is working remotely setting them up to be picked off by the competition? It could be. Given that the replacement costs of recruiting, training, and making up for lost productivity can be three times someone’s salary,
If nearly half of your employees were eligible to do something, would you have a policy for it? What if you wanted them to do something but they weren’t doing it? Surely there’d be a plan for that. But when it comes to teleworking, most organizations are just letting it evolve naturally, without much of
by Chuck Chapman We spend a lot of time here on RLI talking about the benefits of working remotely to both employees and employers. But what about those who do the hiring? What about those wonderful souls in Human Resources, the ones often playing “bridge-builder” to ensure both employee and employer are satisfied? If
We are all tasked with growing our organization, regardless of our title or role. Robert Glazer, author of Performance Partnerships: The Checkered Past, Changing Present and Exciting Future of Affiliate Marketing joins Kevin to discuss how affiliate marketing can be a strategy to growth. The concepts can be used at a high level with your
Regardless of your leadership status, you should treat your role as if your job to make other people successful. Jacob Morgan didn’t always feel he has those type of managers and as a result decided to look at the workplace from the people to the infrastructure. In his latest book, The Employee Experience Advantage, Morgan
A major hotel mishap in Atlanta for me, equals a major leadership lesson for you. Check it out below! Tweet it out: Customer satisfaction can be increased with great service recovery. @KevinEikenberry From This Episode: Learn more about and sign up for our free video leadership program, 13 Days to Remarkable Leadership, here.
Even if your team doesn’t directly serve customers (think customer service and sales), you should still adopt a customer-first attitude. More important, however, is that you should remove the obstacles that allow your employees to truly serve your customers, says customer strategist and executive coach Robin Lawton, author of Mastering Excellence: A Leader’s Guide to Aligning,
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