Last week, I gave you a metaphor to consider – the idea that we romance Clients or Customers to get them (like a first few dates), but after they are Clients, we tend to focus less attention on them (like 10 years after the wedding). If you want to avoid this tendency, both personally and
Every leader at every level in every organization needs to think about Customer Service. Whether you lead a team that is talking to paying Customers every day, supporting those that do, or just interacting with internal Customers, the need for Customer Service skills –and a Customer orientation is critical. When this subject comes up when
For the past 6 years, we’ve offered a variety of public workshops across the country in conjunction with our media partner, Briefings Media Group (perhaps you’ve even attended one). And today I’m excited to announce our acquisition of these workshops as the newest way that we are striving to better serve your learning needs. I
Some time ago, I was delivering two workshops in Toronto. During the first, there were a couple of comments about professionalism, along the lines of, “I want my people to act like professionals.” Others in the room nodded their heads, and while I considered asking a follow up, clarifying question, I opted to move on
I wrote the piece that follows several years ago, and the events happened years before that. I share it on this blog today (with minor edits), because today, Lori and I celebrate our 25th wedding anniversary. Of all the blessings in my life, none match what she has brought and brings to my life every
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