If nearly half of your employees were eligible to do something, would you have a policy for it? What if you wanted them to do something but they weren’t doing it? Surely there’d be a plan for that. But when it comes to teleworking, most organizations are just letting it evolve naturally, without much of
by Chuck Chapman We spend a lot of time here on RLI talking about the benefits of working remotely to both employees and employers. But what about those who do the hiring? What about those wonderful souls in Human Resources, the ones often playing “bridge-builder” to ensure both employee and employer are satisfied? If
We are all tasked with growing our organization, regardless of our title or role. Robert Glazer, author of Performance Partnerships: The Checkered Past, Changing Present and Exciting Future of Affiliate Marketing joins Kevin to discuss how affiliate marketing can be a strategy to growth. The concepts can be used at a high level with your
Regardless of your leadership status, you should treat your role as if your job to make other people successful. Jacob Morgan didn’t always feel he has those type of managers and as a result decided to look at the workplace from the people to the infrastructure. In his latest book, The Employee Experience Advantage, Morgan
A major hotel mishap in Atlanta for me, equals a major leadership lesson for you. Check it out below! Tweet it out: Customer satisfaction can be increased with great service recovery. @KevinEikenberry From This Episode: Learn more about and sign up for our free video leadership program, 13 Days to Remarkable Leadership, here.
Even if your team doesn’t directly serve customers (think customer service and sales), you should still adopt a customer-first attitude. More important, however, is that you should remove the obstacles that allow your employees to truly serve your customers, says customer strategist and executive coach Robin Lawton, author of Mastering Excellence: A Leader’s Guide to Aligning,
“I love to see people impacted by a great experience”, says Chip Bell, a renowned keynote speaker and the author of several best-selling books. In this episode, Kevin and Chip discuss some differences between customer service and innovative service. Further, how you can move from just value added to value unique and create a story
In today’s episode, I explore the traits that make up exceptional leaders, with best-selling author and founder of The Extreme Leadership Institute, Steve Farber. We also examine “love” in terms of creating a work environment where your clients love your products AND your employees love to do their job successfully! Listen Now In this episode,
Customer Service Week is October 7-11. What do you have planned? Customer service is something that you can celebrate—and improve—year-round. But here are a couple of ways to honor your customer service representatives right now: Treat them to a sweet. Saying “Thank you” doesn’t need to be lavish or expensive. Grab a large bag of
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