This week’s Resource Recommendation is wired and dangerous: how your customers have changed and what to do about it by Chip R. Bell and John R. Patterson. Yes, I know the authors of this book. And yes, I have read many of their books, so I expected to like this book. And, I’ve read many books
In certain situations we all understand and value the importance of encouragement. Take, with kids for example. When they are learning to walk and talk, there is tons of encouragement from every adult around. We know that if they keep at it they will succeed. Take, our friends as a second example. When our closest friends
We all meet new people, in all phases of our lives. In some of those situations we may not be consciously thinking about the importance of making a good first impression; however, conscious or not, we are always making an impression. Sometimes – be it the person we are meeting, the situation we are in
In today’s issue of our Powerquotes Plus newsletter I shared this quote from B.C. Forbes, the founder and publisher of Forbes Magazine: “Opportunity rarely knocks on your door. Knock rather on opportunity’s door if you ardently wish to enter.” As a leader we must be in the opportunity business. What are the opportunities to heklp
You’ve probably read about it – I know I have many times – about the person returning tires to a Nordstom’s store and receiving a refund, even though Nordstom’s never sold tires. I mentioned this story today on a teleseminar for the members of  the Remarkable Leadership Learning System. This month our members are focusing
Have you ever screwed up in a personal relationship? Have you ever said the wrong thing, missed a deadline or otherwise disappointed someone? When that happened, if you cared about the relationship, what did you do? Your answers may vary, but I’m confident you were most successful when you apologized, and when you showed your
If you are on our email lists, or if you read my Remarkable Learning Blog, you know that during October we are celebrating the 16th Anniversary of the start of the Kevin Eikenberry Group. One way we are celebrating is by offering a 16% discount on October purchases of 6 of our selected products. Each of the
I’ve spent a little time recently remembering Walter Cronkite. I was just a kid when he dominated nightly news, but I’ve always felt like Mr. Cronkite was someone with whom I would really like to have dinner. Every report I’ve read, every broadcast I’ve seen and every montage piece produced since his death has included some version
Since this month in the Remarkable Leadership Learning System we are talking about Innovation and Creativity and the Sears Tower just changed names; it seems only fitting that I write about Richard Sears the founder of Sears & Roebuck. Richard Sears is considered an innovative genius by historians studying the period of the Industrial Revolution.
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