Organizational Leadership Archives - Page 30 of 32

The Gift of (Delighted) Customers

So I am counting down to Christmas, helping all the leaders who read this by giving them short daily tasks that when done are translated into gifts for them and those they lead. All the details came on on 12/12/12 – here is that background and a list of the previously posted tasks/gifts. I’ve tried

What Does Professionalism Look Like?

Some time ago, I was delivering two workshops in Toronto. During the first, there were a couple of comments about professionalism, along the lines of, “I want my people to act like professionals.” Others in the room nodded their heads, and while I considered asking a follow up, clarifying question, I opted to move on

It’s My Birthday and You Get the Gift!

It is one of those milestone birthdays. 50 years. When my Dad turned fifty he said “I can’t decide if I am going to start counting backwards next year, or just adjust my birthdays to the Celsius scale.” I was 30 when he said it, and it made me laugh. It still makes me laugh.

Saying Less May Mean More

Have you ever had a problem and needed to vent or just share what you were dealing with? When you are in this situation, are you always necessarily looking for advice, input, or counsel? If you are like most people, probably not. So why is it that when people come to us with their problems or

What are You Measuring?

I wrote the piece that follows several years ago, and the events happened years before that. I share it on this blog today (with minor edits), because today, Lori and I celebrate our 25th wedding anniversary. Of all the blessings in my life, none match what she has brought and brings to my life every

wired and dangerous: how your customers have changed and what to do about it

This week’s Resource Recommendation is wired and dangerous: how your customers have changed and what to do about it by Chip R. Bell and John R. Patterson. Yes, I know the authors of this book. And yes, I have read many of their books, so I expected to like this book. And, I’ve read many books

Encouragement – An Underappreciated Coaching Skill

In certain situations we all understand and value the importance of encouragement. Take, with kids for example. When they are learning to walk and talk, there is tons of encouragement from every adult around. We know that if they keep at it they will succeed. Take, our friends as a second example. When our closest friends

Ten Ways to Make a Great First Impression

We all meet new people, in all phases of our lives. In some of those situations we may not be consciously thinking about the importance of making a good first impression; however, conscious or not, we are always making an impression. Sometimes – be it the person we are meeting, the situation we are in

In Search of Opportunity

In today’s issue of our Powerquotes Plus newsletter I shared this quote from B.C. Forbes, the founder and publisher of Forbes Magazine: “Opportunity rarely knocks on your door. Knock rather on opportunity’s door if you ardently wish to enter.” As a leader we must be in the opportunity business. What are the opportunities to heklp

Tires? At Nordstrom? A Customer Service Tale

You’ve probably read about it – I know I have many times – about the person returning tires to a Nordstom’s store and receiving a refund, even though Nordstom’s never sold tires. I mentioned this story today on a teleseminar for the members of the Remarkable Leadership Learning System. This month our members are focusing

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