Teamwork & Collaboration Archives - Page 27 of 44

Putting Sprinkles on Top: How leaders can help their teams create great experiences through customer service

Ice cream is awesome. In fact, I don’t know many people who don’t like ice cream. And as good as ice cream is, if you can put some sprinkles on it, it makes it even better. The same is true for a cupcake, isn’t it? Sprinkles are the metaphor for making something that is good,

Stop Workplace Drama! (Now?)

Drama. It is a good thing if you are reading a book by your favorite author, you just paid $10 for a ticket to the new release in the theater, or you are watching your favorite show on TV. It’s not so good at work. I am asked questions all the time about solving a

Teamwork: This is What We Can Be

Back in the day, I used to run track for my high school’s girls 440 relay team. Even all these years later, I can close my eyes and feel it: legs churning, heart pounding, as I round the curve, ready to pass the baton. I’m reaching my right hand out to place the baton in

What Every Leader Can Learn from the TSA

There is a phrase that TSA uses over the speakers at airports, in public service advertisements and on billboards like the one I recently saw (and took this picture of) in a baggage claim area. If you see something, say something. TSA is wisely using this catchy phrase for several reasons: They want to reinforce

Where the Best Coaches Focus Their Efforts

I have the good fortune of working with lots of leaders, and often have the chance to talk with, teach or consult with them on a variety of issues including their role as a coach. The vast majority of those I work with truly want to be more effective and make a difference for their

Announcing a Fascinating Learning Opportunity

About a month ago, I recommended a new book titled How the World Sees You (read that recommendation here). Since that recommendation and the release of the book on July 1, the book has made #2 on the New York Times Best seller list and #1 on the Wall Street Journal list. This book helps

Five Thoughts on Persuasion

Persuasion. I’ve written about it recently, and yesterday I posted a Remarkable TV episode on the same topic. When I start teleseminars (like the ones at RemarkableLearning.com), I often start with quotations from others to give greater perspective. Today, I’ve decided to do what I sometimes do at the start of our teleseminars, by sharing some

Duct Tape Selling: Think Like a Marketer – Sell Like a Superstar

By John Jantsch The words marketing and selling get tossed around a lot. People from either discipline often think of them separately. As a business owner (and actually long before that), I consider them joined at the hip – in fact, in my company, the line between them is pretty blurred. This book written by

Learning From the Movies: 12 Angry Men

I’m going to do something a bit different here this week. Typically in this space and time I recommend a traditional learning resource to you – a book, teleseminar, workshop or perhaps a website. Today I am going to recommend a movie and give you a few thoughts about how to watch it for more

Five Ways Leaders Can Declare Their Independence

238 years ago this week, a group of men, a group of leaders, risked their lives and livelihoods to declare their (nonexistent) country’s independence from England. If you are from the United States, I wish you a Happy Independence Day! But actually I am wishing that all of you (regardless of the country that issued

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