Regardless of our role – customer facing or not – as leaders, it is extremely important that we think about customer service. In the video below, I’m sharing a simple exercise that you can use individually or with your team to leverage lessons from a customer service disaster. Tweet it out: Use lessons from the
If you’re watching this episode when it originally airs, sports are front and center with the Super Bowl just around the corner. So in this spirit, we are discussing a very popular sports phrase: playing to win. And this week, we are turning the question around a bit and answering: Can we take the idea
When I started researching and working on this Remarkable TV episode, I discovered that like much of our language, the meaning of the words ‘politically correct’ have changed over time – leading people to have very different opinions on the meaning of the words. And given this, I don’t think that they are very effective
Do you have a “know-it-all” on your team? Chances are you do. What should you do when it becomes apparent he/she doesn’t actually know it all? https://youtu.be/r99DRHOIvW8?rel=0&showinfo=0 Tweet it out: When the know-it-all doesn’t know all, be careful with their ego as you clarify the facts. You are trying to get the information, not win
Today I’m sharing a lesson about the dangers of comparisons. And to do that, I’m talking about my Dad’s mechanical aptitude and my “lack thereof”… There are many dangers when we find ourselves in the comparison trap, and in the video below, I’m sharing these dangers as well as what we need to be doing
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