Regardless of our role – customer facing or not – as leaders, it is extremely important that we think about customer service. In the video below, I’m sharing a simple exercise that you can use individually or with your team to leverage lessons from a customer service disaster. Tweet it out: Use lessons from the

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If you’re watching this episode when it originally airs, sports are front and center with the Super Bowl just around the corner. So in this spirit, we are discussing a very popular sports phrase: playing to win. And this week, we are turning the question around a bit and answering: Can we take the idea

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There’s an old song that I like by The Everly Brothers, When Will I Be Loved? Or perhaps you’ve heard the Linda Ronstadt version? As a leader, this might be a question you’ve asked before – WHEN will I be loved? How do others feel about me as a leader? Am I making a difference?

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“You need to report to jury duty.” Have you ever gotten a card with this message on it? I have, and quite recently in fact. And during my time there, I got to thinking about those words: JURY DUTY. While many will look at it as a DUTY, I don’t think that the word accurately

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When I started researching and working on this Remarkable TV episode, I discovered that like much of our language, the meaning of the words ‘politically correct’ have changed over time – leading people to have very different opinions on the meaning of the words. And given this, I don’t think that they are very effective

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Do you have a “know-it-all” on your team? Chances are you do. What should you do when it becomes apparent he/she doesn’t actually know it all? https://youtu.be/r99DRHOIvW8?rel=0&showinfo=0 Tweet it out: When the know-it-all doesn’t know all, be careful with their ego as you clarify the facts. You are trying to get the information, not win

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The legendary speaker and author, Jim Rohn, famously said: “You are the average of the five people you spend the most time with.” The idea of who we are spending time with is an important concept to think about both as leaders and as humans. Do you know your answer or the answer of that

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Today I’m sharing a lesson about the dangers of comparisons. And to do that, I’m talking about my Dad’s mechanical aptitude and my “lack thereof”… There are many dangers when we find ourselves in the comparison trap, and in the video below, I’m sharing these dangers as well as what we need to be doing

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In today’s episode, I’m finding a leadership lesson from a question that my wife asked me recently about one of my favorite things. Her co-worker asked for recommendations on brands of tea to try and since I am a serious tea lover, Lori knew that I would have an answer. What does tea have to

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