Are you walking the walk?When I’m training leaders, I often get asked by participants in the class, “Is my boss going to take this class?” Or they ask, “Did my boss take this class?”Sometimes the answer is yes. And if the answer is yes, I say, “Why did you ask me?”They say, “Because I see
Do you ever wonder why training doesn’t stick?So why do we send people to training? Why do organizations create training to send people to? We do that to get different results — presumably better results.The Three Things That Have to HappenAnd if we want different or better results, three things have to happen from the
Last week, I shared the idea that our team members are our customers. Today I want to take that a step further.If you’re a leader, you’ve almost certainly thought about what you expect from your team. Job expectations matter, and they’re not going anywhere. But there’s a question most of us never ask, and it’s
Have you ever asked someone for a quick update……and gotten a 20-slide PowerPoint deck?It’s impressive.But it’s also probably more than you needed. And it may have taken longer than it should have.So here’s the real question:Did that extra preparation help—or did it slow things down?What Gets Rewarded Gets DoneAs leaders, we need to remember a
Every leader—no matter the team, the industry, or the experience level—eventually faces a version of this question:“How do I coach someone who only seems to do the bare minimum… even though I know they’re capable of so much more?”I’ve been asked this many times, in workshops, coaching conversations, and casual hallway chats. Recently, I rediscovered
One-on-one meetings are one of the most important tools we have as leaders. They give us a dedicated space to connect, coach, clarify, and support the people we lead. When they’re done well, they build trust, strengthen relationships, and help us remove barriers to success. When they’re done poorly—or skipped altogether—they become a missed opportunity.If
Giving feedback is one of the most important responsibilities we have as leaders. And yet, it’s also one of the trickiest. If you’re like most people, you’ve had feedback conversations go off the rails — or maybe you’ve avoided them altogether, hoping the issue would somehow fix itself.Over the years, I’ve coached and trained thousands
I believe this with my whole heart: DISC assessments are powerful tools for understanding human behavior. The foundation for DISC, in its various forms, originated nearly 100 years ago. It has been studied, verified, and refined for decades.And like most tools, when they’re used well, they’re extremely helpful. But when you misuse a tool—or use
Loading the Elevenlabs Text to Speech AudioNative Player…Listen to this article. (Voice is AI-generated. Inconsistencies may occur.) They say that the only things that are certain are death and taxes. How about we add uncertainty to that list? While life is full of uncertainties, large and small, in the world of work, there seem to
Loading the Elevenlabs Text to Speech AudioNative Player…Listen to this article. (Voice is AI-generated. Inconsistencies may occur.) The gap between potential and performance exists for everyone. Some significantly close this gap – those are people we often look up to and admire. Others seem to have gaps that are so large that we see tragedy
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