Unless you have a love for canned meat, chances are you have a negative view of the word spam, especially when it shows up in your email inbox or ringing phone. And while we don’t want to be spammed, sometimes that is what our communication is – unwanted, disconnected, and ineffective. While that is never
When you think of “good communication skills,” what do you think of? Odds are your mind goes to writing effectively, making excellent presentations, and being clear in your messages. Whether written or verbal, what you say is important. But what about how you listen and read? I’ve long heard that fifty-one percent of effective communication is
Knowledge or office workers spend 70% of our workday involved in either reading or writing. It’s not a surprise that poor writing is a major complaint. In fact, 81% of executives blame poor writing skills for at least some of their productivity problems. It’s easy then, to say “We need to improve our business writing.”
Everyone would agree that communication is a critical leadership skill. I mean, if you can’t communicate your way out of a paper bag, as my father used to say, you’re not going to be a very effective leader. And so before we go any further, let’s be clear about what I mean by communication. Communication is
If something consumed most of your day, you’d want to be good at it. If something was one of the top-three barriers to productivity, you’d do something about it. Yet few people have gotten any coaching or training on their business writing since they left school. Seventy percent of business communication today takes place in writing.
I’m addressing a question that keeps popping up time and time again: “How do I deal with negative employees?” Now, let me tell you, I’ve been asked this question countless times, and today, I want to share some insights that will help you tackle this challenge head-on. Understanding Negative BehaviorFirst things first, we need to reframe
Where would you rather work – a workplace of gloom and doom, or one where people bring a sunny disposition and generally optimistic view, even if things are hard? Even the most hardened cynical curmudgeons would prefer the latter. If we want a more positive working culture and atmosphere, it starts with individuals, especially leaders,
There’s a vital aspect of leadership that isn’t often discussed enough: the importance of seeking feedback. As leaders, we often find ourselves isolated, with a heavy responsibility resting on our shoulders. It’s in these moments that seeking feedback becomes pivotal for us to understand how our decisions are impacting those around us. There’s a saying that
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