If you’ve downloaded the latest Zoom app, or use Zoom frequently, you have probably heard that it added AI features. You may also be a little confused as to what they are and why you should care. Here’s the headline: Zoom AI actually can help you and your team when used correctly and sparingly. When I

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Feedback is more than just words; it’s the backbone of improvement and growth in a professional setting. However, its power only unleashes when it’s not just given but also applied effectively.The Ultimate Goal of FeedbackSo, what’s the ultimate aim of feedback? Simply put, feedback aims to bring about action. But before we reach that point,

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Have you ever tried to reach someone on Microsoft Teams and seen a red status message that says they’re busy? That’s fine, but will they be available later today? Are they out of the office? Here is a simple tip that you can use to make those notifications more useful. Let’s say you’re working at home

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Unless you have a love for canned meat, chances are you have a negative view of the word spam, especially when it shows up in your email inbox or ringing phone. And while we don’t want to be spammed, sometimes that is what our communication is – unwanted, disconnected, and ineffective. While that is never

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When you think of “good communication skills,” what do you think of? Odds are your mind goes to writing effectively, making excellent presentations, and being clear in your messages. Whether written or verbal, what you say is important. But what about how you listen and read? I’ve long heard that fifty-one percent of effective communication is

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Knowledge or office workers spend 70% of our workday involved in either reading or writing. It’s not a surprise that poor writing is a major complaint. In fact, 81% of executives blame poor writing skills for at least some of their productivity problems. It’s easy then, to say “We need to improve our business writing.”

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If you’re a leader, you can probably picture this: you’re the leader of a dynamic team, and challenges keep erupting like unexpected fires. Being the capable leader you are, you rush to put them out, time and time again. But let me ask you this – is there a better way to lead, to truly

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Everyone would agree that communication is a critical leadership skill. I mean, if you can’t communicate your way out of a paper bag, as my father used to say, you’re not going to be a very effective leader. And so before we go any further, let’s be clear about what I mean by communication. Communication is

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If something consumed most of your day, you’d want to be good at it. If something was one of the top-three barriers to productivity, you’d do something about it. Yet few people have gotten any coaching or training on their business writing since they left school. Seventy percent of business communication today takes place in writing.

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We talk about many sorts of pollution in our world, but one we don’t talk about enough is noise pollution. There is a reason we nod our heads in agreement with the old proverb, “Silence is golden.” It is because in our fast-paced and increasingly noisy world, we know that silence, like gold, can be

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