Perhaps the oldest conundrum of all is – which came first, the chicken or the egg? Perhaps the oldest in the minds of savvy leaders is, what is more important, my Customers or my Employees?It’s the CustomersMany wonderful books have been written about putting the Customer first. In 1983, Tom Peters and Bob Waterman (in In

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By Steve Yastrow The premise is simple. People are persuaded or make decisions based on their reasons, not yours. And so our completely preplanned, preprogrammed, and scripted presentations won’t work. Whether you are a sales person, leader, business owner or parent, you are “pitching” your ideas to others every day, and this easy to follow

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Lots of people have visions of crashing and burning when giving a speech. The nightmares seem real, and yet while you may not like presenting and may have had some blunders, you’ve likely not had a presentation-nightmare-come-true like Michael Bay (Director of the Transformer movies, among many others) had in Las Vegas last week. He

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Most people love to hate PowerPoint when they are watching others use it. But when it is their turn to present, the dreaded tool becomes their best friend. (i.e. crutch of choice). The truth is PowerPoint can be an incredibly powerful tool for communicating your messages with greater clarity and persuasive power. . . but

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This month, members in the Remarkable Leadership Learning System are focused on improving their skills at communicating change. Perhaps that is why this quotation struck me so hard this week. There are many implications of this powerful idea, change being one of them. More below. But first, your weekly questions and action steps. Questions to

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One of the truths about leadership, not often talked about, is that when we become leaders we must begin to look at and see the world differently – at least if we want to be successful and effective. Following that idea, the obvious question is, what are the ways we need to look at the

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I’ve written a lot about resolutions over the years (here is a list). I guess I am drawn to the topic this time of year, as are many others. And as I have chronicled and you will often read over the next few days, people have mixed feelings and mixed results with resolutions. Which puts

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Most everyone does some sort of top ten list or countdown or something, and I decided to do it with my blog this year. The list is based on total traffic to the posts. Below I’ll share the list in order, and close with some comments and reflections. Whether you are finding this site for

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We spend the early parts of our lives adding to our vocabulary. Teachers and parents want us to learn new words. And research shows that vocabulary is a good predictor of success. And yet I am asking you to take four words from your vocabulary? Yes I am. To be clear, it isn’t like you

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Change is a challenging topic – one that is written about often. Heck, it is one that I write about, speak about, and consult on regularly. Today’s quotation cuts at the personal side  of change, stating a profound truth. Below, I will help you think about this, both personally and professionally. Questions to Ponder –

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