Perhaps the oldest conundrum of all is – which came first, the chicken or the egg? Perhaps the oldest in the minds of savvy leaders is, what is more important, my Customers or my Employees?It’s the CustomersMany wonderful books have been written about putting the Customer first. In 1983, Tom Peters and Bob Waterman (in In
By Steve Yastrow The premise is simple. People are persuaded or make decisions based on their reasons, not yours. And so our completely preplanned, preprogrammed, and scripted presentations won’t work. Whether you are a sales person, leader, business owner or parent, you are “pitching” your ideas to others every day, and this easy to follow
Lots of people have visions of crashing and burning when giving a speech. The nightmares seem real, and yet while you may not like presenting and may have had some blunders, you’ve likely not had a presentation-nightmare-come-true like Michael Bay (Director of the Transformer movies, among many others) had in Las Vegas last week. He
Most people love to hate PowerPoint when they are watching others use it. But when it is their turn to present, the dreaded tool becomes their best friend. (i.e. crutch of choice). The truth is PowerPoint can be an incredibly powerful tool for communicating your messages with greater clarity and persuasive power. . . but
This month, members in the Remarkable Leadership Learning System are focused on improving their skills at communicating change. Perhaps that is why this quotation struck me so hard this week. There are many implications of this powerful idea, change being one of them. More below. But first, your weekly questions and action steps. Questions to
Change is a challenging topic – one that is written about often. Heck, it is one that I write about, speak about, and consult on regularly. Today’s quotation cuts at the personal side of change, stating a profound truth. Below, I will help you think about this, both personally and professionally. Questions to Ponder –
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