It happens often – this is just a recent example. I was leading a workshop with leaders across an organization, and the question came up about attitude. Specifically, I was asked several questions that, paraphrased, were basically this: I have some attitude issues on my team – how can I improve the attitude of my team? In the
This week in 1979 the Sony Walkman was introduced. Sony’s fortunes boomed. It changed the way we listen to music. And all these years later there are lessons we can learn from this ground breaking product. No this isn’t a marketing post, or a cultural post, this is all about communication – and what we
I’ve been blogging for over nine years, so I have written a lot of posts about leadership, learning, and a variety of related personal and professional development topics. I’ve recently decided to occasionally go back to some old posts to find inspiration for new posts (and to reflect on my growth as a leader, learner
Every leader at every level in every organization needs to think about Customer Service. Whether you lead a team that is talking to paying Customers every day, supporting those that do, or just interacting with internal Customers, the need for Customer Service skills –and a Customer orientation is critical. When this subject comes up when
First, let me say that when I say “webinar”, I am thinking broadly to things that might or might not include video (video-conference), views of slides (the typical webinar), and a teleseminar (typically audio only). I decided to write about this because I get asked about this type of learning experience often, and I find
If you have flown anytime in the last several years you have heard some version of this announcement: At this time, we request that all mobile phones, pagers, radios, and remote controlled toys be turned off for the full duration of the flight, as these items might interfere with the navigational and communication equipment on
Today’s quotation is short and to the point. It is completely true and too often forgotten in practice. “One of the best ways to persuade others is with your ears – by listening to them.” – Dean Rusk, U.S. Secretary of State Questions to Ponder – What is my first inclination when persuading someone – to
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