Guest article by Steven Kowalski, Ph.D. Are you leading a team that’s pioneering and pushing the boundaries? Maybe you’re developing a new service or product feature, debugging a glitch, improving an existing process, evolving your customer engagement strategy, or reinventing your approach in light of some disruption. When we think about it, most of us

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Today, I want to talk about social media and how it can be used in powerful ways to help you achieve your goals. I know that many people view social media as a time-waster or a negative influence, but I believe that it can be a valuable tool if used intentionally. Let me share some insights

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One of the challenges you will likely face as a new leader is managing the increased inbound communication efforts. And not just written communications like emails, texts, instant messages, and meeting or calendar requests. There are more verbal communications too. More people dropping in to talk or stopping you as you walk down the hall.

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One of the most important roles for leaders is gauging performance of their team members. I’ve spent a lot of time in my life in a tractor seat, looking at gauges. These are simple gauges that give me insight into how the tractor is operating and what I might need to do in response. But

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As a leader, one of the biggest challenges you’ll face is resistance to change. Whether you’re introducing a new process, implementing a new strategy, or making any other kind of change, there will be people who resist it. In this video, I’ll share some tips on how you can overcome that resistance. The first thing to

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From the time I was young, my dad told me: “When you point your finger at someone, remember there are three fingers pointing back at you.” As with many things I heard from my parents, it was remembered long before I really understood it. Dad was telling me to take ownership. That by pointing my

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Guest article by William F. Merck II Just landed your first position as a manager? Congratulations! Moving up in an organization to a leadership position is a big deal. I know it feels strange to find yourself working with many of the same people who only a day or two before were your peers—and now

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James is a new supervisor with Make Believe Manufacturing in Factory Town, Indiana. Recently, he met with his boss, Sarah, to discuss a new procedure required by a recent policy change. James is upset with the change because he anticipates that his team will have strong complaints and might resist implementing it. Under the new

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Leadership isn’t easy. Doing it well requires a combination of knowledge, mindsets, skills, and habits. More than this collection though, it requires the ability to adapt and blend these factors in any given situation, with any given individual or group. Well-rounded leaders possess a diverse set of skills, competencies, and qualities enabling them to effectively

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