One of the things I notice as I work with new leaders is a tendency to accept work practices and processes as fixed entities. In some cases, company procedures, processes and work practices are mandated from a level far removed from the front-line supervisor, and they are relatively fixed. However, in most cases, front-line

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I’ve worked with well-meaning, highly-principled leaders and managers for years. When the topic of coaching and developing their employees comes up, I often hear that they know coaching is important, they want to coach more, but they don’t have time because they are too busy “putting out fires.” The pandemic put many leaders in crisis mode,

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Empowerment is a great thing, especially during times of change, upheaval and disruption. Empowered employees show greater commitment, stay more engaged, and create better results. Empowered employees take more initiative and get more done than employees who work in a fear-based, command-and-control environment. As a new supervisor, you hear and read about these organizational performance

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Death is an incredibly tough subject to discuss, and one we are confronted with daily these days, but it’s also been an issue that managers and leaders have dealt with for a long time. How should you act when an employee loses a loved one? What should you say? How do you respond without coming

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It’s not groundbreaking news that employees want to be recognized for their hard work. Nor is it surprising that employees’ performance, attitude and job loyalty tend to improve when they feel valued at work. Be honest: How well are you performing at recognizing your employees’ efforts in recent weeks? Most of our lives have been

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Most people right now are feeling the full weight of the COVID-19 pandemic. They’re anxious or scared. They may be feeling frustrated with the stay at home measures. Some are experiencing financial problems. Some may have even lost a loved one to the virus. Most of us are dealing with emotional highs and lows, and

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Success isn’t all about building and developing a skill set. Much of it is about having a positive mindset. To that end, your job as a leader is helping people establish that mindset. Here’s how you can do that. Tweet it out: If you want your new supervisors to succeed, help them build their confidence

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This is a guest post by Tamara Ghandour, keynote speaker and adviser.  Recent events around COVID-19 have turned most of our worlds upside down. The situation is rapidly evolving, leaving most people with a sense of uncertainty around how everything will play out, in the short and long-term. That uncertainty leads to stress, decreasing productivity,

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