When the rush to work from home started, most people assumed it was a temporary measure, and the world would somehow right itself in time. While many people are looking to return to the office later this year, nobody can quite agree on what that will look like. One thing is more likely than anything
Are your people taking the time off they have coming to them? Are you? Something happened over the end of December this year that highlighted the importance of that question, and why organizations and their leaders need to be vigilant on behalf of their people who work from home. This all arose because I noticed
Leading a remote team is not easy. One of the most difficult things is knowing what, and how well our people are doing at their jobs. This impacts everything from the daily affirmations and “atta girls” that keep people engaged and motivated to year end performance reviews. The biggest question many managers ask is this:
Much of what you’re hearing right now about remote work has focused on people who used to go into the office or plant every day and now find themselves working from home. Mostly, we are working with our same colleagues, just physically distant. But as this pandemic drags into the fifth month a lot of
By Nicholas Wyman, CEO IWSI America Since the March 2020 outbreak of COVID-19 in the United States, countless companies have expanded telecommuting and remote working situations (many for the first time), relying on IT networks and tools such as Zoom and Slack. Practically overnight, necessity has demanded that our work processes adapt to this new distributed
by Kevin Eikenberry, co-founder The Remote Leadership Institute Distress comes in many forms and from a variety of causes. As leaders, we want to help our team members be successful, and distress can be a serious barrier to successful outcomes. That is why we must understand the sources of distress before we can help people
No doubt you’ve heard the old phrase, “people don’t quit jobs, they quit managers.” This is particularly true for people who work at a distance from their coworkers and their manager(s). Why is the risk of remote workers leaving higher than people who come into the office every day? There are a couple of simple
Regardless of our role – customer facing or not – as leaders, it is extremely important that we think about customer service. In the video below, I’m sharing a simple exercise that you can use individually or with your team to leverage lessons from a customer service disaster. Tweet it out: Use lessons from the
Page [tcb_pagination_current_page] of [tcb_pagination_total_pages]