by Kevin Eikenberry It seems like a pretty simple question – how do you define your team?  Most leaders would immediately describe or list their direct reports. Most teammates would list their immediate co-workers.  Then ask people to think about their working relationships and they will think about that same list of people – the

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Humans have a love-hate relationship with technology. We curse the need to be tethered to email and Slack for work while not being able to avoid our personal screens for more than a few minutes at a time. Everyone complains about the tools they have at their disposal, but shudder at the thought of learning

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Business and organizational life is a human activity. To think that we can succeed alone without connections to and working relationships with others is folly. Personal productivity and technical expertise are not enough. Research shows (and our experience proves) that the most successful people are good at building and nurturing strong working relationships. This is

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by Kevin Eikenberry You don’t have to go far or read very widely today to find people talking about the future of the workplace – and if there will be a collective “place” at all.  Those reading this are likely not all in the same place with their personal thoughts and feelings about this future,

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By Kevin Eikenberry Which matters more, the results people are hired to do, or the people who must do that work? Some see it like the chicken and the egg riddle, while others clearly find themselves on one side of the other.  We are living in a time where the tangible results of how leaders

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Offering feedback to people who aren’t located with you can be complicated. Should you send an email or get on the phone? Do you need to set up a zoom call, or will a quick shout-out on Slack get the job done? And why do they act like you’ve never told them something before when

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by Kevin Eikenberry Someday, the pandemic will end.  Not everyone will declare it at the same time, or view it in exactly the same way, but that day is coming.   Is your organization ready for it? According to the Pulse of the American Worker Survey from Prudential, 26% of respondents  plan to look for a

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One of the phrases we use a lot around here is, “When working remotely, communication can become transactional.” Seriously, I was on our site and searched for “transactional,” and found over 20 references. And it’s not just a catch phrase. This is a real phenomenon. What’s also true is that a significant number of people

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by Kevin Eikenberry The question you ask determines the answers you get.  This is a profound truth that most people would recognize and agree with.  It has major impact on the success of problem-solving efforts and helps us clarify our thinking.  Unfortunately, this truth is being ignored by many organizations right now.  Nearly every organization

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The frustration is real. You say things, share things, and communicate important messages, and it seems to fall on deaf ears. Have you ever wondered why people aren’t listening to you? Have you ever considered that it might not be about them at all? At the core, effective communication is message sent; message received. Listening

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