In two previous posts, I shared ways to help your team move beyond conflict and ways to focus your attention for better conflict resolution. Today, I’m turning my attention to coaching approaches you can use to encourage your team to behave in ways that lead to reducing the number of conflicts you experience and to
Successful conflict resolution depends on the careful application of several communication and relationship-building principles and skills. Frankly, it can be complicated and difficult to do. One critical skill in the complicated mess of conflict resolution is assertive communication. As I speak, write, coach, and train on the application of assertive communication techniques and strategies, I
While delivering bad news in person is the best possible method, that’s not always possible when you have a remote team. Check out the video below for tips to keep in mind if you find yourself in this situation. http://kevineikenberry.wistia.com/medias/ae9ydyygnj?embedType=iframe&videoFoam=true&videoWidth=640 Listen to the audio for this episode here: audio For more tips on communicating and
By Wayne Turmel Whether you’re using Skype for Business, or Microsoft Lync (and they’re the same darned thing, just different versions depending on your license), you’re probably not using all the available features. In fact, 80% of users take advantage of fewer than 20% of its features. Here are three features of Lync/Skype4Business that you’re
By Geoff Colvin Geoff Colvin, the senior editor-at-large at Fortune wrote one of my favorite books of 2008 – Talent is Overrated. Now he’s written what will clearly be one of my favorites of 2015. This book took me on more of an emotional roller coaster ride than any great novel or whodunit. The first
Have you ever watched a conflict conversation on a reality TV show? If you have, you might have noticed that they almost always gravitate towards what people said, what people meant, why people did or did not do certain things, etc. These conversations are heavily focused on what has already happened – the past.
Clear expectations are the foundation of great performance. Check out today’s video for an easy 5-step process to help you set clear expectations. http://kevineikenberry.wistia.com/medias/07bdh0345t?embedType=iframe&videoFoam=true&videoWidth=640 Listen to the audio for this episode here: audio Expectations become clear through conversation, agreement, and writing them down. @KevinEikenberry CLICK TO TWEET
Everyone complains about webmeetings and conference calls. In fact, studies show that we think 2/3 of online meeting time is wasted. That’s annoying and counter-productive, but can we really know what that costs us? The answer is yes. We can show how much money we spend (and waste) using a very simple formula. Grab a
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