Last week, I shared the idea that our team members are our customers. Today I want to take that a step further.If you’re a leader, you’ve almost certainly thought about what you expect from your team. Job expectations matter, and they’re not going anywhere. But there’s a question most of us never ask, and it’s
For years, leaders have been taught a version of the Golden Rule: Lead others the way you would want to be led. While that sounds logical, I’ve come to believe it’s incomplete advice. In fact, one of the biggest leadership mistakes I see is leaders assuming that what works for them will work equally well for everyone else. The
Confidence is one of the most important leadership traits — and one of the least discussed.We all want confidence for ourselves. We want it for our children. We admire it in others. Yet when it comes to leadership development, most organizations spend far more time building competence than building confidence.The truth is, both matter. And
No one wants a micromanager.I’ve talked to hundreds of leaders and asked thousands of people over the years, and I’ve never heard anyone say, “I wish my boss would watch me more closely.”And honestly, most leaders don’t want to be micromanagers either.Yet almost everyone has experienced it.What’s especially interesting is this: you would think a
For years, leaders have proudly talked about having an “open door policy.” The idea sounds great. Be approachable. Be available. Encourage communication. Create trust. And to be clear, I believe those intentions matter. But I also believe many leaders never stop to consider the unintended consequences of an open door policy. In fact, what’s meant to create connection and
Organizations do this every day.They take their best mechanic and make them a maintenance supervisor.They take their top salesperson and make them a sales leader.It feels logical. It feels fair. It even feels like a reward.And sometimes—it works.But other times? It crashes and burns. Not just for the individual, but for their team and the
Most people listen to podcasts.Far fewer people actually change anything because of them.If you’re like most professionals, podcasts are part of your routine—on a walk, in the car, at the gym. They’re informative, sometimes inspiring, and often enjoyable.But here’s the real question:How do you make podcasts truly valuable?How do you turn listening into learning—and learning
If you’ve ever given feedback and gotten resistance, you’re not alone.Someone pushes back.Nods but does nothing.Or simply ignores what you said.That’s frustrating—but also predictable.Because most leaders start feedback the wrong way.They start by talking.What if the real key to better feedback isn’t what you say—but how you start?The Truth About Feedback That Most Leaders MissBefore
When was the last time you changed your mind?It’s a simple question—but for leaders, it’s a powerful one.Because if you’re like most people, you’ve had that moment where new information shows up and challenges what you thought you knew. You had a plan. You were confident. You were sure.And then… something changed.The real question isn’t
Why don’t we ask for help—even when we know we should?You’ve been there. I know I have.You’re stuck on something. You’re thinking it through. And at some point, the thought crosses your mind:“I should probably ask someone.”But you don’t.So let me ask you two questions:Why didn’t you ask?And how often does that happen?If we’re honest,
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